Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Qualitative 360 Asia Pacific 2013 took place in Singapore in November 2013, and some videos are now available: Winning with shoppers via qualitative research [23:57] Michael Biscocho, Consumer and Market Knowledge Manager, Procter & Gamble • Leveraging qualitative techniques to…
The Museum of Future Government Services, which in Dubai on the 10th of February at the UAE Government Summit, is an interactive design futures exhibition. The Museum explores the future of travel, healthcare, education and urban services. It brings together…
The past decade has brought enormous and growing benefits to ordinary citizens through applications built on public data. Any release of data offers advantages to experts, such as developers and journalists, but there is a crucial common factor in the…
At the center of this kerfuffle is an anthropologist, Daniel Miller, his ethnographic research with teenagers in a small town in the UK, and a press report on a blog post about his research that went viral. What’s exciting about…
Practical Ethnography: A Guide to Doing Ethnography in the Private Sector By Sam Ladner Left Coast Press April 2014, 200 pages [Publisher link – Amazon link] > Download free sample: pdf – kindle Abstract – Ethnography is an increasingly important…
Designing Customer-Centric Branchless Banking Offerings Claudia McKay, Yanina Seltzer The Consultative Group to Assist the Poor (CGAP) 20 December 2013 pdf, iBook, Kindle Branchless banking services have taken on a significant challenge: developing new channels through which to provide financial…
In order for commercial drones like Amazon’s or Australian startup Flirtey’s to become a reality, the drone (or any future-world technology, really) can’t merely do its job—meaning, it can’t randomly drop off deliveries and simply fly away as the drone…
Hiring managers know that design plays, and will continue to play, a critical role in the success of their companies because: What has been seen cannot be unseen., writes Dr. Leslie Jensen-Inman of the Unicorn Institute. And what has been…
Formally the Hasso Plattner Institute of Design at Stanford University, the D.school has made a global impact by encouraging students to find out what is most useful. Nicole Perlroth reports in The New York Times. “At the heart of the…
A new study carried out for Thinkbox by COG Research and designed to help the advertising community understand the context of multi-screening (watching TV and simultaneously using an internet-connected device such as a laptop, smartphone or tablet). Using a combination…
Nearly all videos of the recent Service Design Global Conference in Cardiff, Wales (19-20 November 2013) are now online: DAY 1 Making Data Useful The Service Design Imperative [30:37] Nick Leon – Royal College of Art Bio and synopsis The…
In his latest Dezeen column, Dan Hill examines what services like the Uber taxi app mean for cities and asks whether the designers of public services can learn something from them. “So this [i.e. Uber], as with Amazon (and Starbucks,…
The title of this New York Times article sounds like a Monty Python sketch (intentionally, I guess). But the article is luckily quite a lot more serious, exploring how the British government – inspired by American behavioral economics – is…
A new centre will bring the principles of design into the heart of a leading hospital to create a global research hub for “frugal innovation and high-impact, low-cost designâ€, writes The Times Higher Education. Royal College of Art (press release)…
Public service design is about to hit the mainstream. In December the Cabinet Office will launch a new policy lab tasked with using design to “re-invigorate policymaking in the UK civil service”, reports The Guardian. The new lab to be…
Design Week investigates a new wave of service design proponants who are helping to embed design in big brands. Taking the two-day Service Design Global Conference as a context, the author highlights the radical changes businesses are making by using…
Design is now firmly on the business agenda. No longer the cherry on the cake for high-end goods and luxury brands, over the past decade it has gained relevance for the way organisations are structured, how they operate and how…
How will work be organized in the Networked Society? Fundamental changes are taking place. Cultural changes and rapid technological development are changing the rules and opening up for new ways of structuring business and changes in the workplace. Ideas and…
Experientia’s innovative ATM interface for UniCredit Bank has started to roll out across ATMs in Italy, and UniCredit has created a video to showcase some of the features. Experientia’s interface design reinvents the ATM interface – making it easier to…
Professor Alex Stevens of the University of Kent, did quite an unusual ethnographic study – focused on understanding how UK civil servants use evidence in policy making, and in the process comes to some quite political conclusions: “Based on participant…