Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Microsoft Research Principal Scientist Bill Buxton calls for engineers and user-experience designers to learn to appreciate one another: “End-user satisfaction and quality of experience need to be the fundamental pillars of any worthy company’s value system. Hence organizations must be…
Today I spent some time looking through the CHI 2009 papers. Here is a personal selection (and you need an ACM membership to access them): A comparative study of speech and dialed input voice interfaces in rural India Neil Patel,…
anthrodesign is a Yahoo! group of (currently 1693) individuals interested in the role of applied anthropology in the corporate, public sector, and medical contexts. A recent contribution by Russ Nelson of Conifer Research is worth reproducing here: Enough adults now…
From an article on eHealthNews: “The software developers at Siemens Healthcare have come up with something special for customers employing Siemens PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) software: Clinical staff members process their specific tasks…
Fronteer Strategy, an Amsterdam-based management strategy consulting firm, has published a short (6-page) paper on co-creation, in which they argue that there are four types of co-creation and five guiding principles to any successful Co-creation venture: The four types of…
Nokia’s IdeasProject site contains this week a video interview with Don Tapscott, and four feature articles that integrate some of the ideas presented thus far on the site: Head in the Cloud: computing becomes virtual As the costs of sending,…
Nokia’s IdeasProject website is intriguing. A content focused platform focused on high level discourse, it contains interviews with thought leaders in communications technology and disruptive ideas, and get’s updated on a nearly weekly basis (recently with venture capitalist Jeff Clavier…
UCL (which is the abbreviation for “University College London” although you have to look at the site‘s footer to find out) is starting a new MA in Digital Anthropology. And it seems serious stuff. Digital technologies have become ubiquitous. From…
Healthcare organisations are throwing mobile technology at problems without fully considering the underlying business processes or the working conditions of the end-user. This is the key finding of a multi-country report across the healthcare sector from industry analysts Quocirca.…
Chris Lawer underlines that is important to identify that co-creation is not just about firms improving their social marketing, open innovation, community-building and learning efforts to generate new proprietary and valuable knowledge with/from their customers. Rather, there is also a…
A controversial post by Sam Ladner, followed by a rich debate between the author, Paula Thornton, Peter Merholz, Raymond Pirouz, and others. Design is attractive to management because it is a de-politicized version of the well known socio-cultural critique…
Marketing Management is a bi-monthly strategic marketing magazine published by the American Marketing Association. The Jan-Feb issue contained a very strong piece by Lance A. Bettencourt on giving customers the proper role in the innovation process by forming correct beliefs…
If you ever need a solid case on why ethnographic research can provide strategic value to companies, yesterday’s announcement of the $250 million Intel/GE healthcare alliance provides you with a great one. Intel has for years heavily invested in on-the-ground…
Microsoft Research Principal Scientist Bill Buxton argues that “by thinking outside the parameters imposed by technology, executives and designers can build businesses by creating an experience that truly resonates”. “User-centered design commonly tries to take into account different canonical user…
Ben Fullerton has an article out in the March/April issue of Interactions magazine on Co-creation in Service Design. It focuses on the “Make It Work†project for the Sunderland City Council and live|work’s efforts to collaborate on the design of…
Yesterday I was in Lille, France, to speak at a small conference on service design organised by Philippe Picaud, the highly dynamic design director of Oxylane-Decathlon. Decathlon is an international private sports retailer that many may know, since it is…
Dave Zuvernik, senior user research specialist on Adobe XD’s Mobile and Devices team proposes a model with five dimensions – core, social, contextual, cloud and multi-screen – to create compelling mobile experiences: “Have you ever used a mobile application that…
Fast Company’s Chris Dannen reflects on why Americans don’t use mobile banking. “Obopay is an payment system that works on your cell phone–kind of like a mobile PayPal. The service is cheap, easy to use, and fantastically convenient. Not only…
Informal networks are the links and exchanges that bind people together, explains Dr Karen Stephenson, a corporate anthropologist and an expert on social networks in business. She describes the challenge of creating a new transparent networked economy as, “a gargantuan…
More than a month before Business Week published an article about ‘trickle-up innovation’ (that I reported on earlier this week), Fast Company had already delved into the issue of how innovation now trickles up from emerging to advanced economies. “So…