Category Industry sectors

The future of shopping

The monthly business magazine Condé Nast Portfolio explores what the future holds for shopping now that retailers are hurting and consumers are expected to keep spending tight for 2009. Portfolio.com takes a look at the phenomenon of “mass customization” —…

Service design at Kraft

Reena Jana of Business Week reports from SXSW on the activities of Moshe Tamssot, Kraft’s VP of New Services. “Formerly of American Express and G.E., Tamssot was hired about a year and a half ago to help Kraft “transform” itself…

A participatory website supporting families with disabled children

The Turin-based non-profit organisation Area, which supports families with disabled children, just launched its new website, developed with the intensive support of Experientia. The site, named Di.To (Disabilità a Torino), offers information and orientation to families of children with disabilities…

Microsoft Research’s “Technology for Emerging Markets” group

The Technology for Emerging Markets group at Microsoft Research India seeks to address the needs and aspirations of people in emerging-market countries, including those who are increasingly consuming computing technologies and services, as well as those for whom access to…

Design thinking for the future at LIFT09

The session devoted to Design Thinking was my personal favourite of the entire 2009 LIFT conference. Beyond the engineers and business’ discourse about the future, what is it designers can propose? What sort of alternatives are they envisioning? What’s the…