Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
“The people using big data don’t presume to peer deeply into people’s souls,” argues David Brooks in the New York Times (in an April 2013 column). “They don’t try to explain why people are doing things. They just want to…
Sean Young, a behavioral psychologist, a family medicine professor and director of innovation at the center for behavioral and addiction medicine at UCLA, addresses the challenge of technology entrepreneurs on how to engage people and change behaviors. Fortunately, he says,…
This week, business anthropologists from all over the world descended on the Ethnographic Praxis in Industry Conference at London’s Royal Institution, the historic site where Michael Faraday first demonstrated the power of electricity, reports Emma Jacobs in the Financial Times.…
Who Commits Virtual Identity Suicide? Differences in Privacy Concerns, Internet Addiction, and Personality Between Facebook Users and Quitters Stefan Stieger, Christoph Burger, Manuel Bohn, and Martin Voracek. Cyberpsychology, Behavior, and Social Networking. September 2013, 16(9): 629-634. doi:10.1089 Published in Volume:…
One would expect that listening to your customers’ needs and wants is a basic prerequisite for any business active in a competitive industry. It also is understandable that no business can satisfy all of its customers’ needs nor always meet…
The Ericsson ConsumerLab TV & Media 2013 report (presentation) looks at how the explosion of connected mobile devices in the home has opened a whole new world of possibilities when it comes to viewing TV and video content. Consumer viewing…
Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively in agile has recently been the driver of some fairly significant changes to…
“Forget Big Data — right now, our bigger problem is fragmented data that comes from siloed user research teams.” Just as we favor the research tools that we find familiar and comfortable, large organizations often use research methods that reflect…
MindShift, a service by KQED and NPR, has published a four-part series to explore the four dimensions of using tablets in educational settings, examining how teachers can take students on a journey from (1) consumption of media, to (2) curation,…
Social scientists say that tech companies are showing an increased interest in their skills, especially with the rising importance of social networking and big data, and that their roles within those companies are changing. A report by Janet I. Tu,…
Applying ethnographic methods to digital experiences can yield myriad benefits that go beyond simply validating that something works or identifying opportunities for improvement, write Jessica Weber and John Cheng of AnswerLab. Ethnography reveals how digital and physical processes work together…
Large-scale surveys are useful but if we are serious about changing behaviours, we must use every tool to understand human complexity, writes Steven Johnson in the Sustainable Business section of The Guardian. Ethnographic approaches allow us to observe consumer behaviour…
A new Ericsson ConsumerLab report, Unlocking Consumer Value, identifies the needs of today’s smartphone and mobile internet users. “The rapid uptake of smartphones and other connected devices has transformed the mobile broadband landscape – shaping and broadening the way users…
The Consultative Group to Assist the Poor (CGAP) is an independent policy and research center, affiliated with the World Bank, dedicated to advancing financial access for the world’s poor. Their next five-year strategic direction lays out five priority themes, desired…
Academia.edu, the platform for academics to share research papers, contains quite a few documents from fields such as design research, experience design and interaction design. Below a selection of the last few months, sorted by upload date (most recently uploaded…
Ericsson’s ConsumerLab studies people’s behaviors and values, including the way they act and think about ICT products and services. Here are some of their recent publications: How young professionals see the perfect company April 2013 A new study from Ericsson…
Ethnography Matters took on a difficult challenge with this interview of Steve Portigal about his new book “Interviewing Users“. EM: In your 18 years in this business, what has been some of the biggest shifts that you have witnessed in…
A few weeks ago, I announced Interviewing Users, the new book by Steve Portigal published by Rosenfeld Media. It is now available for purchase, both in print and in digital version. Steve and his publisher provide Putting People First readers…
In the last post of the EthnographyMatters Ethnomining edition (edited by Nicolas Nova), David Ayman Shamma @ayman gives a personal perspective on mixed methods. Based on the example of data produced by people of Egypt who stood up against then…
Dave McColgin of Artefact writes about the relationship of design research to the ultimate outcome-focused research tool: Big Data. “Big Data […] provides us with new resources when determining which people our products should be made for. Its ability to…