Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
SDT2012 was the first international conference on service design thinking in the travel and tourism industry. For the first time, the conference brought together a community interested in the practical application of service design thinking within the travel and tourism…
Marko Athisaari, Nokia’s head of design, is pushing a general overall vision where advanced function is blended into unforgettable form¿post-industrial form. The dream, if not the exact language, is very familiar. Nokia is marketing its phone directly into the teeth…
According to a recent multi-country study commissioned by Intel Corporation and conducted by Ipsos Observer on “Mobile Etiquette,” the majority of adults and teens around the world are sharing information about themselves online and feel better connected to family and…
A study by the Pew Research Center, released Wednesday, found that among Americans adults who use smartphone apps, half had decided not to install applications on their mobile phones because they demanded too much personal information. Nearly a third uninstalled…
Ericsson is publishing interesting research these days (and therefore gets featured on this blog). Its latest TV and video ConsumerLab report found that mobile devices are an important part of the TV experience, with 67 percent using tablets, smartphones or…
In a new report from its ConsumerLab, Ericsson maps out the potential of transformation within m-commerce across the region of sub-Saharan Africa. Based on in-depth, extensive interviews with mobile phone users in Ghana, South Africa, and Tanzania, the report has…
mHealth: The Next Frontier For Mobile Service Growth By Scott Wilson and Phil Asmundson of Deloitte Advances in wireless remote patient monitoring (RPM) are expected to have a big impact across targeted disease areas where chronic conditions are a leading…
Peter Maass and Megha Rajagopalan argue in the New York Times Sunday Review that the device in your purse or jeans that you think is a cellphone, is in fact a tracking device that happens to make calls. “We have…
In arguing that digital technologies enable embodied experiences that reshape the very ways in which we conceptualize our everyday life, Nishant Shah, founder and Director of Research for the Bangalore-based Centre for Internet and Society, tells us a story from…
The Mobile Frontier – A Guide for Designing Mobile Experiences By Rachel Hinman Rosenfeld Media June 2012 Publisher’s page | Amazon page Mobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is…
MA thesis by Veronica Bluguermann in collaboration with Nokia, presented as part of the graduation requirements of the Industrial and Strategic Design Programme of Aalto University’s Department of Design. Not so long ago, cell phones were only used just to…
In Perspectives on Psychological Science (May 2012 vol. 7), Geoffrey Miller publishes a “Smartphone Psychology Manifesto” with methodological suggestions for the use of smartphones in psychological research that could indeed have a huge impact on the study of cognition and…
Gartner research suggests that there is an inverse correlation between portable devices and PC usage, reports the Financial Times. “Is the PC era really over? The success portable computing devices including smartphones and PC tablets has some speculating that the…
With the introduction of mobile devices such as the iPhone, iPad, and various other smart phones and tablets, the demand for websites to be ‘mobile friendly’ has never been greater. The purpose of this article by Chris Kinsey, a digital…
The White House has unveiled plans to bring US governance into the mobile-centric twenty-first century. Dubbed the “Roadmap for a Digital Government,†the plan has two central principles. First, it tasks federal agencies with giving citizens easier access to information…
Cristian Norlin, master researcher at the Ericsson Research User Experience Lab, alerted me via Twitter to the Lab’s new blog. The User Experience Lab at Ericsson Research studies people and make prototypes to better understand the experiential, affective and meaningful…
A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers’ lives. “Brian Pearce, senior VP in charge of Wells Fargo’s…
Leading neurologist Susan Greenfield tells Nokia Conversations that we need a new framework to make sense of our ‘mobile world’ Her argument is that mobile technology, and what we do with it, is now at the center of our family…
Sherry Turkle is a psychologist and professor at M.I.T., says we use technology to keep one another at distances we can control: not too close, not too far, just right: the Goldilocks effect. “Over the past 15 years, I’ve studied…
Saar Gur, general partner at Charles River Ventures, discusses a new generation of smart mobile services, which provide user information in the background to make accurate predictions around real-time user intention and will offer suggestions, results and different user interfaces/interactions…