Experientia

Experientia

Taking on design thinking and business consulting

Broken pencil
Two articles in the last few days took on the world of consulting. Rebecca Ackermann in the MIT Technology Review wrote on how the shine of design thinking has worn off, while Henry Mance interviewed Mariana Mazzucato in the Financial Times on her new book The Big Con, where she lambasts business consultancies for having no expertise in the areas that they’re advising in.

Ericsson on AI ethics

AI and ethics
This report by the IndustryLab of Ericsson, the Swedish multinational, aims to introduce the ethics of AI and explore how this fast-growing technology needs to align with humans’ moral and ethical principles if it is to be embraced by society at large.

Voting, fast and slow

Rousseau
The online voting platform that was used by Italy's Five Star Movement to select the candidates for the 2013 parliamentary elections didn't take account of human decision heuristics and cognitive shortcuts, research shows. Candidates were more likely to attract votes if they appeared towards the top of the screen and if they appeared more likeable from the self-uploaded picture.

Europe’s digital divide is far from gone (and what Italians are doing about it)

Overall digital skills in the EU-27, 2021
Dutch and European research highlights the struggles of Europeans (incl. the Dutch) in accessing financial services in an increasingly digital society. A new Italian initiative, the Polis Project, seeks to do something about it. But, besides the fairly low 54 percent EU average, a new study by the Dutch National Bank (reported on yesterday by De Volkskrant, a Dutch daily newspaper) highlights how the Dutch 80% number camouflages the real difficulties many Dutch have with financial services in an increasingly digital society.

Samsung aiming to bring calm to our connected world

Federico Casalegno, Executive Vice President of Design, Head of Samsung Design Innovation Center; Mark Benson, Head of Samsung SmartThings U.S.; and Inhee Chung, Vice President of the Corporate Sustainability Center at CES 2023
Samsung US newsroom published an interview with Federico Casalegno, Executive Vice President of Design and Head of Samsung Design Innovation Center; Mark Benson, Head of Samsung SmartThings U.S.; and Inhee Chung, Vice President of the Corporate Sustainability Center to discuss how Samsung’s philosophy of prioritizing more seamless connected experiences is driving the innovation behind its latest products.

[Book] Cloudmoney

Cloudmoney
In Cloudmoney, Brett Scott tells an urgent and revelatory story about how the fusion of Big Finance and Big Tech requires “cloudmoney”—digital money underpinned by the banking sector—to replace physical cash. Book is also available in German, Spanish, Dutch, Italian, Portuguese & Korean

[Book] Voices in the Code

Voices in the Code
In Voices in the Code, scholar David G. Robinson tells the story of how one community built a life-and-death algorithm in a relatively inclusive, accountable way, and draws out lessons for the broader struggle to build technology in a democratic way.