In this newly revised Second Edition, you'll find six new essays that look at how UX research methods have changed in the last few years, why remote methods should not be the only tools you use, what to do about difficult test participants, how to improve your survey questions, how to identify user goals when you can’t directly observe users and how understanding your own epistemological bias will help you become a more persuasive UX researcher.
For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment, writes Andrew J. Hawkins in The Verge.
If you're a non-native English writer, you should know GPT detectors are biased against you.
In Thinking with Your Hands, esteemed cognitive psychologist Susan Goldin-Meadow argues that gesture is vital to how we think, learn, and communicate.
10 conversations by Urban AI, a Paris based think tank, with worldwide experts to explore the future of urban artificial intelligence
The book sheds new light on some of the most important themes in AI ethics, from the differences between Chinese and American visions of AI, to digital neo-colonialism. It is an essential work for anyone wishing to understand how different cultural contexts interplay with the most significant technology of our time.
Ageing with Smartphones in Ireland, Urban Italy, Urban Brazil, Urban Chile, Urban China and Uganda: six free open access books as part of the five year "Anthropology of Smartphones and Smart Ageing" project.
While the concept of “flow” has previously been considered the ideal state of focus, Dr. Mark offers a new framework to help explain how our brains function in the digital world: kinetic attention. This book reveals how we can take control, not only to find more success in our careers, but also to find health and wellness in our everyday lives.
When society relies on computer models and their interfaces to explain and predict everything from love to geopolitical conflicts, our own behaviour and choices are artificially changed. Zachary Kaiser explores the harmful social consequences of this idea - balanced against speed and ease for the user - and how design practice and education can respond positively.
Certain types of means of payment now seem indispensable for full participation in socioeconomic activity, yet they’re not necessarily available to everyone.
Why do disadvantaged communities distrust the news? And what can newsrooms do about it? These are the questions at the heart of a new report by the Reuters Institute Trust in News Project.
What exactly is “smartness,” and how and why has it come to be not only a desirable goal, but something that must be implemented everywhere?
In this book meet the people who design the algorithms that capture our musical tastes.
This study has collated evidence which on balance indicates a strong case to reform digital advertising. It indicates that the status quo is unsustainable for individuals, publishers and advertisers.
UXMatters devoted two articles to the business value of user experience: one by Irwin Hau (Chromatix, Australia) on why companies reject it, and one by Irfan Rehman (Clickysoft, USA) on the benefits of user experience consulting for businesses.
Today, it is of utmost relevance to study people’s attitudes, motives, and behaviours in relation to the fact that we live in a culture of surveillance. This includes the need for cultural and ethical perspectives to understand and nuance contemporary discussions on surveillance, not least in the highly digitalised context of the Nordic countries.
This UNDP guide provides step-by-step guidance, practical tools, and hands-on experiences on the process of Deep Listening, including systems mapping, rapid ethnographic research, sensemaking and analysis.
Robots Won't Save Japan addresses the Japanese government's efforts to develop care robots in response to the challenges of an aging population, rising demand for eldercare, and a critical shortage of care workers.
A new area called "human-centered machine learning" (HCML) promises to balance technological possibilities with human needs and values. However, there are no unifying guidelines on what "human-centered" means, nor how HCML research and practice should be conducted.
This article by Stevie Chancellor in Communications of the ACM draws on the interdisciplinary history of human-centered thinking, HCI, AI, and science and technology studies to propose best practices for HCML.
In this white paper (published on 15 February 2023) Demos Helsinki explores how we can rewrite the terms and conditions of our digital futures. Directed at policymakers, practitioners, researchers, industry leaders, and engaged citizens, the paper concludes with four sets of interventions that build a fair, sustainable, and joyful digital society.
