Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Erin Taylor and Gawain Lynch of the Institute for Money, Technology and Financial Inclusion (UCI) lead a research project aimed at understanding people’s financial behaviors. Their project, Consumer Finance Research: Global Approaches and Methods, is investigating how different sectors –…
Digital Assurance: Reaching a Seamless Customer Experience by Shawndra Hill (Wharton professor of operations and information management) and Kumudha Sridharan (vice president and global head of testing services at Wipro Technologies) White paper produced by Knowledge@Wharton and sponsored by Wipro…
The journalist Hamza Shaban is concerned by the contents of a new US Federal Communications Commission report that probes the privacy implications of connected devices: “That the pervasive collection of information from within our homes might create automated forms of…
Data harvesting, data mining and analysis has transformed the way we look at our mobile devices and computer screens. Content is now adaptive and responsive to our behaviour. But, writes Paul Levy, Senior Researcher in Innovation Management at University of…
In a recent study, every connected home security system tested by HP contained significant vulnerabilities, including but not limited to password security, encryption, and authentication issues. HP’s Fortify on Demand security service assessed the top 10 home security devices –…
​In a pretty short period of time, the internet has changed how we take care of our basic needs, stand up for ourselves, and talk to each other. But psychologists are still debating how much this rapid change has changed…
Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, says James Guszcza, US chief data scientist…
increasing penetration of data into the domain of the “personal†and to the management and care of the self suggest that something is afoot in how the self is understood, experienced, and practiced more broadly, argues cultural anthropologist Jamie Sherman…
Davey Alba explains in Wired how UserTesting runs an online panel of over 1 million testers—volunteers mostly—who can test products and other company materials on demand. : “The company has developed a way for businesses to “peek over†the shoulders…
After the Chief Experience Officer, the new trendy job title from corporate America is the Chief Behavioral Officer: “Dan Egan of the automated investing service Betterment estimates that between 10 and 20 Fortune 500 companies have someone at a C-suite…
Privacy and human behavior in the age of information Alessandro Acquisti, Laura Brandimarte and George Loewenstein (of Carnegie Mellon University) Science 30 January 2015: Vol. 347 no. 6221 pp. 509-514 This Review summarizes and draws connections between diverse streams of…
In the past three years, Heather Ford — an ethnographer and now a PhD student — has worked on ad hoc collaborative projects around Wikipedia sources with two data scientists from Minnesota, Dave Musicant and Shilad Sen. In this essay,…
The new Wikipedia page on “Design for behaviour change” starts as follows: “Design for behaviour change is a sub-category of design, which is concerned with how design can shape, or be used to influence human behaviour. All approaches of design…
Beyond Design Ethnography: How Designers Practice Ethnographic Research Edited by Prof. Nicolas Nova along with Lysianne Léchot-Hirt of HEAD-Genève (CH), and Fabienne Kilchör and Sebastien Fasel (Emphase.ch) Head-Genève, January 2015 What do designers mean when they say they’re going to…
Gradinar Razvan discusses some of the questions that UX designers will need to consider when designing for wearables. In particular, he presents the key things that designers should keep in mind when they are designing for a wearable device: Make…
Every January, hundreds of politicians, CEOs, scientific experts, and celebrities gather for their annual meeting in the exclusive Swiss ski resort of Davos to “improve the state of the world.” Yet, the World Economic Forum’s influence on society and consumption…
In 2013 Pfizer leadership realized that to better enable patient engagement throughout the entirety of the drug discovery, development, and delivery process, the company needed to be more systematic. Pfizer CMO Freda Lewis-Hall, M.D. explains what patient-centricity means for them…
Microsoft’s second annual survey (pdf) of Internet users around the world has many obvious insights on the benefits of technology for how people shop, work, learn, and generally get stuff done, but only one real news item: people’s huge concern…
Numbers don’t tell us everything we need to know [in health care], writes strategic consultant Dan Beckham. We must also consider human culture: “That’s often the problem with big data, analytics and chasing metrics. They too often breed myopic overconfidence.…
The traditional agency model is physically more than alive on a small scale, but mentally has been stagnating, writes Tobias van Schneider, Product Design Lead at Spotify NYC: Agencies are now tasked to find their own voice, build their own…