Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
A new centre will bring the principles of design into the heart of a leading hospital to create a global research hub for “frugal innovation and high-impact, low-cost designâ€, writes The Times Higher Education. Royal College of Art (press release)…
Public service design is about to hit the mainstream. In December the Cabinet Office will launch a new policy lab tasked with using design to “re-invigorate policymaking in the UK civil service”, reports The Guardian. The new lab to be…
Innovative design-based approaches to public service management can rapidly enhance user experience whilst driving effective and efficient policymaking, explains Lucy Kimbell on the site of the Policy Network (the UK’s leading thinktank and international political network based in London). “[The…
Design Week investigates a new wave of service design proponants who are helping to embed design in big brands. Taking the two-day Service Design Global Conference as a context, the author highlights the radical changes businesses are making by using…
Design is now firmly on the business agenda. No longer the cherry on the cake for high-end goods and luxury brands, over the past decade it has gained relevance for the way organisations are structured, how they operate and how…
Interesting quote from a Wired interview with Melinda Gates and Paul Farmer: WIRED: What innovation do you think is changing the most lives in the developing world? MELINDA GATES: Human-centered design. Meeting people where they are and really taking their…
How will work be organized in the Networked Society? Fundamental changes are taking place. Cultural changes and rapid technological development are changing the rules and opening up for new ways of structuring business and changes in the workplace. Ideas and…
Experientia’s innovative ATM interface for UniCredit Bank has started to roll out across ATMs in Italy, and UniCredit has created a video to showcase some of the features. Experientia’s interface design reinvents the ATM interface – making it easier to…
Public and Collaborative Exploring the intersection of design, social innovation and public policy Ezio Manzini and Eduardo Staszowski (Editors) New York, September 2013, 181 pages Download [Alternative links 1 – 2] This book edited by Ezio Manzini and Eduardo Staszowski…
Bruce Sterling’s Wired UK article on the value of design fiction is very much worth a read, as it defines the field so well: “A formal definition exists: “Design fiction is the deliberate use of diegetic prototypes to suspend disbelief…
Professor Alex Stevens of the University of Kent, did quite an unusual ethnographic study – focused on understanding how UK civil servants use evidence in policy making, and in the process comes to some quite political conclusions: “Based on participant…
What will the workplace of the future look like? Will it even exist as a physical space? Ever since networked computers first became widespread the idea of the virtual organisation has been touted, yet most of us still work in…
The ubiquitous nature of smart products and smart systems underscores the fact that the definitions of “service design” and “experience design” are becoming moving targets. Many products are becoming services and experiences are becoming products that differentiate brands. What does…
Chris Allen (CUA – HFI US Sales Director Eastern Region; Global Accounts Director) went to the UX STRAT Conference in Atlanta and came back with one big question: How do we as business leaders leverage the best techniques and outcomes…
Two talks on teens in the digital age: The App Generation: identity, intimacy and imagination in the digital era (video – 21:18) Talk at The RSA, London, UK – October 2, 2013 Today’s young people have grown up almost totally…
UX Australia 2013, a 4-day user experience design conference that took place in Melbourne at the end of August, has posted a lot of presentation slides and audio recordings on its site. Here a (small personal) selection: Agile ethnography in…
Reputation Economics: Why Who You Know Is Worth More Than What You Have by Joshua Klein Palgrave Macmillan Publisher November 2013, 256 pages [Amazon link] Abstract As the internet has increasingly become more social, the value of individual reputations has…
Kevin Simler is clearly a highly informed and engaging writer. In this essay, he argues that “UX is etiquette for computers“. “A focus on appearance is just one of the ways UX is like etiquette. Both are the study and…
Artefact Group, the Seattle based design company, has posted the first installment of its Behavior Change toolkit. “We’ve curated this selection of cards to give you a sample of principles and strategies that you can apply to your own work,…
Richard Heinberg, author of The End of Growth, gave the keynote address at the ‘Seoul Youth Hub Conference 2013, Reshaping the Way We Live’, held in Seoul, Korea from 6 to 8 November 2013. The conference was co-hosted with 8…