Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
How do we help or support people that live in situations that do not fit into a system’s categories, e.g. by transforming perceptions of what a system can be? This question is constantly reoccurring in the development of our public…
The UK Government Service Design Manual provides a (draft) digital by default service standard, as well as guidance and tools for building world-class digital services. The Government Digital Strategy set an ambitious target for teams building services: services so good…
Design and Public Services is the second publication in the UK Design Commission‘s ‘Restarting Britain’ series. The first set out the strategic importance of design education as a driver of economic renewal and growth. This 64-page report turns to the…
Service Design – From Insight to Implementation by Andy Polaine, Lavrans Løvlie & Ben Reason Rosenfeld Media – March 2013 (book will be published tomorrow) We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They…
After technology received so much attention as a key differentiator for Barack Obama’s reelection campaign, Cooper Managing Director Doug LeMoine asked Scout Addis, the Director of User Experience at Practice Fusion, to discuss his experience working on the campaign and…
The Intel Collaborative Research Institute for Sustainable Connected Cities – a cooperation between University College London (UCL), Imperial College London and Intel – was launched in May 2012, which a focus on how to enable future cities to be more…
How do we design a resilient socio-technical system, asks Ezio Manzini in Design Observer. “Let’s look to natural systems; their tolerance of breakdowns and their adaptation capacity (that is, their capability of sustaining over time) may give us direction. As…
Although I don’t agree with the implicit meaning of this Fast Company title (i.e. that public services currently do not help people – whereas the real issue is the degree of impact), I am always excited to hear the latest…
Marco Steinberg, who directs the strategic design efforts of the Finnish Innovation Fund Sitra, announced last week that Sitra’s Helsinki Design Lab will close in June 2013. Helsinki Design Lab is an initiative by Sitra to advance strategic design as…
A Sustainable Building Promotes Pro-Environmental Behavior: An Observational Study on Food Disposal by Wu DW, DiGiacomo A, Kingstone A PLoS ONE 8(1): e53856. doi:10.1371 – January 2013 In order to develop a more sustainable society, the wider public will need…
The UK government’s deficit reduction plan may fall short of its targets, prompting speculation that austerity measures will have to continue into the next parliament. Local government officers who have already seen substantial cuts are now looking at a further…
Brand experience agency edenspiekermann_ and Volkswagen’s Service Innovation Team explored what it takes to define a service that would play a relevant role in people’s lives. “We started with: Who are the people that use carsharing? How can we expand…
Chris Brooker recently ran the Service Design for Innovative Banking workshop at the World Usability Day conference in Silesia, Poland, during which he explored how service design techniques can produce unique service ideas for the rapidly evolving banking sector. Brooker…
The full service design agency Pars Pro Toto in Ghent, Belgium built the “Wereld van Nestor” [Nestor’s World], a social design tool meant to help local governments in Flanders create a better world for their elderly citizens. The tool is…
The NEXT Service Design videos keep on coming, but very slowly. Here are another three: A Facebook for Things – Turning Physical Products into Digital Information Services Andy Hobsbawm, Evrythng There’s a revolution going on in the interaction between the…
As part of ServiceD, a three-year service design project, which researched future educational needs and piloted service design education, Lahti University of Applied Sciences from Finland and The Estonian Institute for Futures Studies from Tallinn University have published two remarkable…
Last week I posted links to a few videos from NEXT Service Design, the European conference for designing digital services, which took place on 8 October in Berlin. In addition to the presentations by Alexander Baumgart and Pedro Custódio, two…
NEXT Service Design is the European conference for designing digital services, which took place on 8 October in Berlin. It focuses on design methods including design thinking, user-centric design and interaction design. Two videos are currently online. Strategy is a…
Through the application of analytics to Big Data, as well as ethnography — the design and implementation of qualitative field studies to observe cultural patterns — Xerox is answering important questions about traffic congestion, our reaction to it, and how…
On Saturday 27 October, the Italian-speaking Swiss city of Lugano will host the 4th edition of the UXconference. The 2012 edition of the conference, which is organised by the Sketchin team, will focus on the relationship between digital services and…