Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
As the new vice-president of the user experience and design group at Yahoo! Inc., Larry Tesler is charged with fine-tuning some of the Internet’s primest real estate: the Yahoo.com home page. Read full story
One of the first activities of the newly founded Launch Institute is a conference on empathic market sensing on 20-21 September in Hamburg, Germany. Empathic market sensing builds upon voice-of-the-customer and observational “applied ethnography†techniques to dive deeply into how…
Intel’s People and Practices Research Lab engages the techniques of social science (including anthropology and ethnography) and design in order develop a deep understanding of how people live and work. This knowledge is then translated into insights for guiding corporate…
Like many large IT companies, Intel has tribes of anthropologists and social scientists on the books, and these people have considerable input on the way the company develops new products and platforms. The teams are especially prominent in Intel’s efforts…
Accenture Technology Labs, the technology research and development organisation within Accenture, is at the intersection of business and technology, exploring the impact of new and emerging technologies on business in the future. Its research in “workforce performance and user experience”…
UPA 2006: usability through storytelling The annual conference of the UPA, the Usability Professionals’ Association, will take place on 12-16 June 2006 at the Omni Interlocken in Broomfield, Colorado, USA, located just outside Boulder and Denver. As usability professionals, we…
Big corporations today can be viewed as decision factories — but where’s the elegant design approach that’s applied to products? Great design is characterised by deep user understanding, visualisation of creative resolution of tensions, collaborative prototyping to enhance solutions, and…
The Qualitative Research Consultants Association is a not-for profit organisation that promotes excellence in all aspects of qualitative research. QRCA brings together nearly 1000 qualitative research consultants throughout the world. They include focus group moderators, facilitators, interviewers and planners with…
My Experientia business partner Jan-Christoph Zoels alerted me to a series of New York Times articles on the isolated, frightening, overwhelming and often dehumanising experiences many patients have in hospitals, and what social, cultural and demographic changes are playing a…
This list has been replaced by a shared list on del.icio.us. The tag is xdcompanies.
Peter Jones of Redesign Research has written a viewpoint article on Designing From the User’s Experience for the August 2005 Design Management Institute eBulletin. In the article, he ties the broad the user experience concept to product and user research.…
In his blog Chris Lawer of The OMC Group just posted a copy of the presentation he gave to the research panel at Cranfield University School of Management. The pdf paper defines the “story of co-creation”, explores his research question,…
The Work Foundation’s iSociety project is a definitive and independent analysis of the impact of information and communications technologies (ICTs) on our everyday lives. The UK-based project is especially focused on the ways that information and communications technologies (ICTs) are…
MEX, the PMN mobile user experience conference, will take place on 6 and 7 September 2005 in London. The two day conference provides insight into all aspects of the mobile user experience, including technology platforms, design strategy and the commercial…
CKS (Center for Knowledge Societies) is the first and only usability and interaction design research practice in and for South-East Asia. The company, which is based in Bangalore and New Delhi, affords design driven insight into the contextual use of…
INCITE, an incubator affiliated with the University of Surrey (UK), supports critical inquiry into technology and ethnography and provides a creative interdisciplinary space for research projects which explore the socio-cultural dimensions of technology use and design.
This very interesting Global Watch* mission report (which I just finished reading) summarises the results of an official UK field trip to the US to investigate the impact of people-centred research in the design process. The authors were interested in…
Veteran designer Jane Fulton Suri who is the author of the new book Thoughtless Acts, discerns unmet consumer needs via keen observations of ordinary people doing ordinary things.Some industrial designers sketch, some study new material technology, some collect inspiration from…
A Booz Allen Hamilton innovation survey, conducted in the late summer and autumn of 2004, asked European executives to rate the importance of various drivers of innovation performance. Top of their list is improved customer understanding or customer insight, whether…
We all hear that successful innovation depends on creating value for customers. Repeatedly, we see that the key to creating value lies in designing meaningful experiences. But what does this jargon really mean? And more important, how does it impact…