Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
On May 18th 2015 the Köln International School of Design (KISD) in Germany hosted the conference “Service Design’ Redefining the Meaning of Design“. Designers, companies and scientists shared insights on theory and practice of Service Design and discuss the changing…
Netnography Redefined by Robert V Kozinets (York University, Canada) Sage Publications, 288 pages July 2015 Social media and the internet are rich, fertile sources of data for social researchers, though online data offer both opportunities and challenges. In this updated…
This week Toronto-based UX strategist Rami Tabbah and I discussed Capital One’s acquisition of Adaptive Path. We were both a bit surprised by the lack of real reflection on the pros and cons of this development (with a few exceptions),…
Wells Fargo, the world’s most valuable bank, learned to innovate around the customer. In 1999, Steve Ellis, who runs the bank’s wholesale services group, went to a conference where Scott McNealy of Sun Microsystems described a completely new era of…
Experientia’s innovative ATM interface for UniCredit Bank has started to roll out across ATMs in Italy, and UniCredit has created a video to showcase some of the features. Experientia’s interface design reinvents the ATM interface – making it easier to…
The user-centred approach is moving into finance, as banks increasingly connect to their customers’ needs and wants. As part of this trend, global banking and financial services company UniCredit Bank collaborated with user experience consultancy, Experientia, to create a user-friendly, people-centred…
Le banche stanno cercando sempre più di entrare in sintonia con le esigenze ed i desideri dei propri clienti, innovando i propri prodotti e servizi secondo una approccio centrato sull’utente. Per dare concretezza a questo principio, UniCredit ha deciso di…
Hannes Van Rensburg, founder and CEO of Fundamo, a VISA company based in South Africa, writes that there is enough research on empowering women with Mobile Money to support further investments. The industry have made big gains getting to understand…
Social networks of mobile money in Kenya Sibel Kusimba, Harpieth Chaggar, Elizabeth Gross, & Gabriel Kunyu Institute for Money, Technology and Financial Inclusion University of California, Irvine With mobile money technologies, people use mobile phones to send money to friends…
Max Levchin [one of the Silicon Valley elite—computer scientist, cofounder of PayPal, buddy of Peter Thiel, Yahoo director, restless entrepreneur, big thinker, venture capitalist, angel] gave the keynote Iat DLD13 in Munich recently, where he argues that “the next big…
A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers’ lives. “Brian Pearce, senior VP in charge of Wells Fargo’s…
Olga Morawczysnki, project Manager of Grameen Foundation’s AppLab Money Incubator (a CGAP-sponsored new initiative that develops mobile financial products for the poor) and Jan Chipchase, executive creative director of global insights at frog, argue that large scale adoption of (mobile)…
The Transition Companion: making your community more resilient in uncertain times by Rob Hopkins Chelsea Green Pub Co, November 2011 320 pages Abstract In 2008, the bestselling The Transition Handbook suggested a model for a community-led response to peak oil…
Reboot, a service design firm working in the fields of governance and international development, recently spent time with three marginalized groups in China — the rural poor, ethnic minorities, and migrant workers — to research the impacts of three decades…
When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are different types of banks out there which serve…
Thanks to the social web, you can now share anything with anyone anywhere in the world. Fast Company profiles Neal Gorenflo who, after quitting his job as strategist for a division of shipping giant DHL, started Shareable, a not-for-profit web…
Wired UK has published an article by David Rowan, that was published last month in his tech column in the UK’s Condé Nast magazine, “Now that collaborative spirit is spreading to all sorts of other industries as ubiquitous internet connections…
Using your mobile phone to do your banking and to buy goods and services is becoming more common, with the rise of the smartphone. In developing world countries like Kenya, the technology to do this has been around for several…
The Swedish International Development Corporation Agency (SIDA) has published a report by Johan Hellström (blog) that gives an overview of the current state of mobile phone use and services in East Africa. The report outlines major trends and main obstacles…
Wired UK has published a long article on P2P money-lending in its June issue: The article devotes particular attention to Kiva.org, a San Francisco-based peer-to-peer (P2P) non-profit, which uses the principles of social networking to connect individual or group lenders…