Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Our increasingly interconnected world has made it easier for information and disease to spread. However a new study from Harvard University and Cornell University, entitled “Complex Contagions and the Weakness of Long Ties” shows that fewer “degrees of separation” can…
From the New Scientist: “Making sense of an ever-increasing number of emails, web pages, feeds, and social networking contacts is a tough job for even the most organised person. But now a new website can organise your life like a…
Theorists have long argued that two distinct concepts of value drive the production of the built environment: exchange value and use value. In this article Joost Beunderman, a researcher at the UK think-tank Demos argues that, “if we would wish…
Design, Wit, and The Creative Act is a half day conversation, organised by Core77, about leveraging the power of humor towards great customer experiences. In the run-up to the event, Randy J. Hunt did a short interview Allan Chochinov of…
Bob Jacobson, design consultant and editor of the anthology Information Design (MIT Press, 1999), is on a roll these days. Today the focus of his provocative commentary is the DUX 2007 conference, which he thinks is “ideologically discomforting” and “fundamentally…
Nathan Shedroff, the new programme chair of the MBA in design strategy at California College of the Arts (see also this post), gave a very powerful talk entitled “Design is the Problem” at the recent Connecting ’07 congress on the…
Bob Jacobson, design consultant and editor of the anthology Information Design (MIT Press, 1999), was a keynote speaker last month at the 3rd International Conference on Information Design (ICID), Curitiba, Brazil. His talk which deals with “information design, user experience…
According to an article in Adweek magazine, P&G’s efforts to reinforce consumer perception of quality in its brands will be a key to the company’s success. “Historically at P&G we looked at product performance. We didn’t pay as much attention…
Riyad Emeran wrote a thought piece in Trusted Reviews on what matters to people: “The thing about technology is that the vast majority people out there don’t really care about it. Despite the fact that those same people wouldn’t leave…
Last week Experientia partner Mark Vanderbeeken attended the Philips Simplicity Event in London. It was a mixture of a vision presentation, a prototype exhibition, a networking event, and a marketing opportunity. The prototypes on show were conceptual designs for social…
Brandon Schauer of Adaptive Path has just published a sharp and informative essay on “The Long Wow,” an experience and design-driven approach to creating real customer satisfaction by building genuine, widespread, and lasting customer loyalty over time. As Brandon describes…
A very hot topic in the telecom engineering world is the IP Multimedia Subsystem (IMS). IMS is an architectural framework for delivering internet protocol (IP) multimedia to mobile and fixed users. Users can connect to an IMS network in various…
Bruno Giussani reports on a recent talk by Swisscom anthropologist Stefana Broadbent on how people really use technology. The talk was delivered at the 6th Communication Days conference in Bienne, Switzerland. “In traditional marketing research, she says, if you ask…
The Dott07 festival, curated by John Thackara, and taking place in the English city of NewcastleGateshead, is now in its last few days. One of the events was a series of debates on a variety of topics, such as energy,…
Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, is now one of the founding partners of Participle, a new social enterprise designing the…
James Gilmore and Joe Pine, authors of the 1999 bestseller “The Experience Economy“, have now published a new book “Authenticity: What Consumers Really Want”. Abstract Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of these words to describe what…
Leonard Verhoef recently completed a Ph.D. at the Universiteit of Leiden (The Netherlands) on the reasons why designers cannot understand their users. He has now self-published his dissertation. Why designers can’t understand their users: Developing a systematic approach using cognitive…
Bruno Giussani reports on the press conference announcing the LIFT08 conference programme (backgrounder): The conference LIFT08 will take place for the third time in Geneva, Switzerland, on 6-8 February 2008. The main structure of the programme has been presented tonight…
Business Week reports on how, with the success of the iPhone, mobile-phone players want to improve menus and other navigation tools on their handsets. “Of all the ways Apple’s iPhone is disrupting the mobile-phone industry, one of the most tangible…
The always very well-informed Internet Actu blog has posted an article by Bruno Marzloff, a sociologist and the driving force behind the Chronos Group, a research lab specialised in mobility and dislocation. Marzloff reflects on the future of our relation…