Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Most big businesses globally are locked into some kind of reliance on enterprise technology. Unfortunately such systems are not only fiendishly difficult to install and maintain, but often equally challenging for the workforce to use. So asks Rob Gilham, why…
In his lecture “The Ethicist’s and the Lawyer’s New Clothes: The Law and Ethics of Smart Clothes,” I. Glenn Cohen, Professor of Law at the Harvard Law School, warns of the potential for wearable technology to annihilate privacy for good.…
Qualitative 360 Asia Pacific 2013 took place in Singapore in November 2013, and some videos are now available: Winning with shoppers via qualitative research [23:57] Michael Biscocho, Consumer and Market Knowledge Manager, Procter & Gamble • Leveraging qualitative techniques to…
At the center of this kerfuffle is an anthropologist, Daniel Miller, his ethnographic research with teenagers in a small town in the UK, and a press report on a blog post about his research that went viral. What’s exciting about…
Practical Ethnography: A Guide to Doing Ethnography in the Private Sector By Sam Ladner Left Coast Press April 2014, 200 pages [Publisher link – Amazon link] > Download free sample: pdf – kindle Abstract – Ethnography is an increasingly important…
In order for commercial drones like Amazon’s or Australian startup Flirtey’s to become a reality, the drone (or any future-world technology, really) can’t merely do its job—meaning, it can’t randomly drop off deliveries and simply fly away as the drone…
Hiring managers know that design plays, and will continue to play, a critical role in the success of their companies because: What has been seen cannot be unseen., writes Dr. Leslie Jensen-Inman of the Unicorn Institute. And what has been…
Nearly all videos of the recent Service Design Global Conference in Cardiff, Wales (19-20 November 2013) are now online: DAY 1 Making Data Useful The Service Design Imperative [30:37] Nick Leon – Royal College of Art Bio and synopsis The…
Design Week investigates a new wave of service design proponants who are helping to embed design in big brands. Taking the two-day Service Design Global Conference as a context, the author highlights the radical changes businesses are making by using…
Design is now firmly on the business agenda. No longer the cherry on the cake for high-end goods and luxury brands, over the past decade it has gained relevance for the way organisations are structured, how they operate and how…
How will work be organized in the Networked Society? Fundamental changes are taking place. Cultural changes and rapid technological development are changing the rules and opening up for new ways of structuring business and changes in the workplace. Ideas and…
What will the workplace of the future look like? Will it even exist as a physical space? Ever since networked computers first became widespread the idea of the virtual organisation has been touted, yet most of us still work in…
Chris Allen (CUA – HFI US Sales Director Eastern Region; Global Accounts Director) went to the UX STRAT Conference in Atlanta and came back with one big question: How do we as business leaders leverage the best techniques and outcomes…
In today’s crowded and competitive energy markets, many product manufacturers fall short in their marketing, writes Andy Beck, Executive Vice President of Makovsky’s energy and sustainability practice. “They’re forgetting a vital principle: that we motivate behavior by understanding and addressing…
The mobile-born generation will drive a radical rethinking of office productivity, writes Paul Holland, a general partner at Foundation Capital, “Fast-forward a few years and we’ll see a new workplace with workstations akin to air traffic control centers powered by…
Michael Ohler, Phil Samuel and Mark McMurray of BMGI argue in Industry Week that focusing on human behavior and personal experiences can help you discover unmet customer needs and gain a deeper understanding of your customer. “Ethnography does not start…
UX STRAT, the first every user experience strategy conference, took place in September in Atlanta, Georgia, at the Georgia Tech Global Learning Center. Pabini Gabriel-Petit was there and she published a first chapter – dealing mainly with logistics and conference…
This week, business anthropologists from all over the world descended on the Ethnographic Praxis in Industry Conference at London’s Royal Institution, the historic site where Michael Faraday first demonstrated the power of electricity, reports Emma Jacobs in the Financial Times.…
Brigitte Jordan, the legendary corporate anthropologist, once described as one of the “godmothers†of design ethnography, has posted four new papers on her website: The Double Helix of Learning: Knowledge Transfer in Traditional and Techno-Centric Communities Draft. Comments appreciated. In…
Om Malik of GigaOm argues that the cambrian explosion of mobile apps and cloud-based services as well as the exponential growth of data has led him to a very simple understanding: user experience is part of business logic. “The emergence…