Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The Museum of Future Government Services, which in Dubai on the 10th of February at the UAE Government Summit, is an interactive design futures exhibition. The Museum explores the future of travel, healthcare, education and urban services. It brings together…
The past decade has brought enormous and growing benefits to ordinary citizens through applications built on public data. Any release of data offers advantages to experts, such as developers and journalists, but there is a crucial common factor in the…
In his latest Dezeen column, Dan Hill examines what services like the Uber taxi app mean for cities and asks whether the designers of public services can learn something from them. “So this [i.e. Uber], as with Amazon (and Starbucks,…
The title of this New York Times article sounds like a Monty Python sketch (intentionally, I guess). But the article is luckily quite a lot more serious, exploring how the British government – inspired by American behavioral economics – is…
A new centre will bring the principles of design into the heart of a leading hospital to create a global research hub for “frugal innovation and high-impact, low-cost designâ€, writes The Times Higher Education. Royal College of Art (press release)…
Public service design is about to hit the mainstream. In December the Cabinet Office will launch a new policy lab tasked with using design to “re-invigorate policymaking in the UK civil service”, reports The Guardian. The new lab to be…
Professor Alex Stevens of the University of Kent, did quite an unusual ethnographic study – focused on understanding how UK civil servants use evidence in policy making, and in the process comes to some quite political conclusions: “Based on participant…
Richard Heinberg, author of The End of Growth, gave the keynote address at the ‘Seoul Youth Hub Conference 2013, Reshaping the Way We Live’, held in Seoul, Korea from 6 to 8 November 2013. The conference was co-hosted with 8…
Connect: Design for an Empathic Society by Sabine Wildevuur, Dick van Dijk, Thomas Hammer-Jakobson, Mie Bjerre, Anne Äyväri and Jesper Lund BIS Publishers, 2014 216 pages [Amazon link] Abstract The prospects are clear: we will probably live longer. The number…
Changing Behaviours: On the Rise of the Psychological State by Rhys Jones, Jessica Pykett and Mark Whitehead Edward Elgar Publishers 2013, 240 pages [Amazon link] Abstract Changing Behaviours charts the emergence of the behaviour change agenda in UK based public…
Below a selection of pieces from The Guardian’s sustainable living hub: The power of behavioural design: looking beyond nudging Christoph Burmester – 10 September 2013 Beyond nudging lies the world of applied behavioural science or, alternatively, the domain of behavioural…
Freedom vs Necessity in International Relations Human-Centred Approaches to Security and Development by David Chandler Zed Books Ltd 224 pages, 2013 [Amazon link] Human-centred understandings of the world have become increasingly dominant over the last two decades. Indeed, it is…
In a ten part video series, Copenhagenize Design Co explores the top 10 design elements that make Copenhagen a bicycle-friendly city. The embedded video highlights the big picture. The overall design of the bicycle infrastructure network as a key element…
This week, the ITC-ILO officially launched the Experientia-designed website Compass: the right direction for learning and training. The site is a toolkit comprising 60 methodologies, with the aim of diffusing learning and training knowledge and tools within the ITC-ILO organisation.…
MindLab, a cross-ministerial innovation unit in Denmark, hosted the seminar titled ‘How Public Design?’ for the second time on 2 and 3 September. This event gathered a distinguished group of decision-makers, researchers, experts and consultants of social change. As the…
Last week Joeri van den Steenhoven, attended the
This week, the ITC-ILO, a United Nations affiliate, officially launched an Experientia-designed mobile site to promote mobile learning tools within the organisation. The mobile site is an internal communications tool to showcase best practice mobile learning use within ITC-ILO, and…
Putting Citizens First Engagement in Policy and Service Delivery for the 21st Century Evert A. Lindquist, Sam Vincent and John Wanna Australian National University – Co-published with ANZSOG August 2013, 220 pages Free pdf (alternative link) This book explores the…
The Design Manual of Gov.uk, the UK Government services and information portal, has a section on user-centred design, whereas the service manual home page describes in more detail how designers can build a gov.uk service: from discovery, to alpha, beta,…
On 20 September 2012, the Seoul Metropolitan Government disclosed its plan for promoting the “Sharing City, Seoul†project, which includes 20 sharing programs and policies for generating or diffusing “sharing city†infrastructure after declaring the “Seoul as a Sharing City