[Book] Health design thinking
Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
MVP vs. “Minimal Desirable Product”
The MVP is a double-edged sword in that it focuses your engineering and product management priorities, but might steamroll user priorities. An MVP that misses 'desirable' will risk the unintended consequence of poor user adoption.
Post Covid, our societies will likely be more value-oriented, local and green
The world after Corona will not be the same. When the corona wave has passed, our societies will likely be more value-oriented, local and green, writes Christian Bason of the Danish Design Centre.
The changing role of home during crisis
In the first Constellation of Future Matters, the team of the Emerging Technologies Research Lab of Monash University considers various aspects, from different perspectives, of the home during crisis.
Behavioural science and the response to COVID-19: a missed opportunity?
While the role of behavioural science in the UK's handling of the pandemic has been criticised, Peter John and Gerry Stoker argue that it is important for governments to try and influence citizens' behaviour rather than rely on laws that are harder to enforce. They nevertheless explain why a different "nudging" approach ought to have been used in this case.
Why consumers are willing to share personal information on smartphones
New research from Wharton marketing professors Shiri Melumad and Robert Meyer finds that people are more willing to share deeper and more personal information when communicating on a smartphone compared with a personal computer.
Covid-19, changing social practices and the transition to sustainable production and consumption
Covid-19, changing social practices and the transition to sustainable production and consumptionby Boons, F., Browne, A., Burgess, M., Ehgartner, U., Hirth, S., Hodson, M., Holmes, H.,Hoolohan, C., MacGregor, S., McMeekin, A., Mylan, J. Oncini, F., Paterson, M., Rödl, M.,Sharmina, M., Warde, A., Welch, D., Wieser,…
Where is remote research? Ethnographic positioning in shifting spaces
Last week EPIC people gathered for a panel discussion on remote research to share guidance and inspiration as many of us take on new, remote positions. Here are some of the approaches we discussed, grouped in four themes with resources from epicpeople.org and beyond.
[Book] We Are Not Users
A call to reclaim and rethink the field of designing as a liberal art where diverse voices come together to shape the material world.
Imagining the world after coronavirus, part 5
Fifth edition of features and articles on what may lie ahead.
Human-centered innovation in a Covid-19 world
The Covid-19 pandemic is rapidly transforming our present and our future. What are researchers and designers learning that can help companies evolve their products and services to make them more robust within this fast changing context and market?
How to gain impactful insights with remote user research?
Experientia's Stefano Galeazzi and Daria Cantù explore how to conduct impactful applied qualitative research remotely, when we may not be able to conduct in-person interviews - as is the case now during the Covid-19 pandemic.
Covid-19 and Social Innovation: Contactless sociability and hybrid communities of place
While some optimists think there will be a lasting positive change in our well-being model, with the quality of relationships and common goods at its centre, Manzini argues that things are not necessary going in that direction. A confrontation is required.
Videos of Interaction20
The videos of the Interaction20 conference that took place in Milan early February are starting to become available. 20 are already online, including 7 of the 9 keynotes.
Imagining the world after coronavirus, part 4
Fourth (and particularly rich) edition of features and articles on what may lie ahead.
[Paper] The Imaginary Crisis
As the Covid-19 crisis hopefully comes slowly under control, we ought to attend to a very different kind of crisis, and one which is scarcely visible: the deteriorating state of our shared social imagination.
Imagining the world after coronavirus, part 3
Third edition of features and articles on what may lie ahead. Four in English, three in Italian.
Can UX be done online? Yes AND No
Frank Spillers of Experience Dynamics reviews key UX activities and deliverables to assess online strategies for maintaining your UX process quality when online is your only option.
Covid-19 storytelling platforms
Two new initiatives - one from the US and one from Utrecht (NL)
Four possible scenarios of how the corona crisis can transform the world
How will the pandemic change the way we live and do business?
In this whitepaper the Zukunftsinstitut describes four possible scenarios of how the corona crisis can transform the world.
Imagining the world after coronavirus, part 2
Here are some more features and articles on what may lie ahead.
AnswerLab’s Guide to Remote Research
The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research.
Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.
Immaginare il mondo dopo il coronavirus
L'idea di un "ritorno alla normalità non sembra più sostenibile. Ci sarà una nuova normalità che per tanti versi è molto diversa dalla vecchia normalità. E le scelte che facciamo ora - in fretta e senza pensarci troppo - avranno un impatto su quel mondo diverso in cui vivremo.
Imagining the world after coronavirus
The idea of a "return to normal" seems no longer tenable. There will be a new normal that is in many ways very different from the old normal. And choices we make now - in a rush and without much thought - will impact that different world we will inhabit.
Doing fieldwork in a pandemic
Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to-face research under new circumstances.
Mass panic unlikely during pandemics
Two articles, one by Matt Simon in Wired and another by Benedict Carey in the New York Times, summarize scientific research that illustrates why mass panic is unlikely in this pandemic situation.
Torino, how are you?
How are we doing in this emergency?
Collecting the answers we will not only know how we are, what has changed in our habits, and what our needs are, but we will also observe how the people close to us are doing in the various neighborhoods and throughout the City of Turin.
Torino, come stai?
Come stiamo in questa emergenza?
Raccogliendo le risposte potremo sapere non solo come stiamo noi, cos'è cambiato
nelle nostre abitudini e quali sono le nostre necessità, ma osserveremo anche come
stanno le persone a noi vicine nel quartiere e in tutta la Città di Torino.
[Book] The Psychology of Pandemics
This book describes the psychological reactions to pandemics, including maladaptive behaviors, emotions, and defensive reactions, and reviews the psychological vulnerability factors that contribute to the spreading of disease and distress.
Why Customer Experience is now job no. 1 for CEOs
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.
The State of User Research Report 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data gives us an excellent idea of best practices in the field.
Five short papers on online privacy by Carissa Véliz
Carissa Véliz is a philosopher and ethicist who works on digital ethics, practical ethics more generally, political philosophy, and public policy
The ethics of nudging
No "knockdown" objection has appeared to date that should make us reject the nudge approach overall. At the same time, serious ethical concerns have emerged that should guide and inform discussions around whether and which particular nudge policies should be pursued, and, if so, how.
Special issue on digital ethnography
This special issue of the Journal of Digital Social Research collects the confessions of five digital ethnographers laying bare their methodological failures, disciplinary posturing, and ethical dilemmas.
[Book] The Power of Not Thinking
In this book, leading business anthropologist Simon Roberts breaks down the revolutionary idea of embodied knowledge: the information that is unconsciously picked up by our body for use in almost every area of our lives.
Video interviews on the history of design between the Dotcom Crash and the rise of machine intelligence
Transformations in design practice between the Dotcom Crash and the rise of machine intelligence
Why facts don’t change our minds
Humans' biggest advantage over other species is our ability to cooperate.
Post-it note city
A visit to the smart-city-in-progress at Sidewalk Toronto prompts questions about what it means to "participate" in civic design.
The future of digital democracy
The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy