Why Customer Experience is now job no. 1 for CEOs
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
The State of User Research Report 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data gives us an excellent idea of best practices in the field.
Five short papers on online privacy by Carissa Véliz
Carissa Véliz is a philosopher and ethicist who works on digital ethics, practical ethics more generally, political philosophy, and public policy
The ethics of nudging
No "knockdown" objection has appeared to date that should make us reject the nudge approach overall. At the same time, serious ethical concerns have emerged that should guide and inform discussions around whether and which particular nudge policies should be pursued, and, if so, how.
Special issue on digital ethnography
This special issue of the Journal of Digital Social Research collects the confessions of five digital ethnographers laying bare their methodological failures, disciplinary posturing, and ethical dilemmas.
[Book] The Power of Not Thinking
In this book, leading business anthropologist Simon Roberts breaks down the revolutionary idea of embodied knowledge: the information that is unconsciously picked up by our body for use in almost every area of our lives.
Video interviews on the history of design between the Dotcom Crash and the rise of machine intelligence
Transformations in design practice between the Dotcom Crash and the rise of machine intelligence
Why facts don’t change our minds
Humans' biggest advantage over other species is our ability to cooperate.
Post-it note city
A visit to the smart-city-in-progress at Sidewalk Toronto prompts questions about what it means to "participate" in civic design.
The future of digital democracy
The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy
Participo, a new digest on OECD’s work on innovative citizen participation
The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.
Scrutinizing the effects of digital technology on mental health
Does time spent using digital technology and social media have an adverse effect on mental health, especially that of adolescents?
The first of a thousand nights – ToNite project opening event
Presentation event on 14 February in Torino of the European project that aims to improve the liveability of the areas around the river Dora
La prima di mille notti. Evento di inaugurazione progetto ToNite
Evento di presentazione del progetto europeo che intende migliorare la vivibilità delle aree attorno al fiume Dora
Imagining the next decade of behavioral science
The editor in chief of Behavioral Scientist asked 120 behavioral scientists around the world how they imagined the next decade of behavioral science: hopes and fears, predictions and warnings, open questions and big ideas.
A new psych paper on why being extremely online makes you cynical
A new psychology study on how being disrespected leads to increasing cynicism has repercussions for online behavior
Amy Orben: To talk about smartphones affecting the brain is a slippery slope
The psychologist Amy Orben talks about the widespread fear that smartphones are harmful to our wellbeing - and the difficulty of proving it
Experientia supports Interaction 20 conference in Milan
Next week the major Interaction 20 conference will take place at the Zaha Hadid-designed Milano Convention Center (MiCo). Experientia supports this huge conference on a multitude of levels.
Experientia workshop at Interaction 20 conference in Milan
On Tuesday 4 February Experientia will run a half day workshop on netnography and digital ethnography for Interaction 20 participants.
Design thinking in the future of cities: what approach to use for better services?
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
Three narratives that stymie social change and what we can do about it
Nat Kendall-Taylor studied nearly 40 different social issues and the cultural models people use to understand them. He found three cultural models that stymie social change, and three research-based messaging strategies that can help shift them.
A brief history of UX design and its evolution
When you think about user experience design it is a term that we instantly associate with apps and websites. And especially when considering a typical job description of a UX designer, it can trick you into thinking that it's a modern concept.
Designing for digital well-being
Smartphone attachment is so prevalent that the fear of being without a phone has a name: nomophobia, writes Elizabeth Churchill in Interactions. What can be done to manage such unhealthy attachments?
Are smart homes undermining our sense of ‘home’?
CES indicates we're still a far way off seeing technology for the home that genuinely fosters our sense of comfort, wellbeing and community.
The case for … cities that aren’t dystopian surveillance states
We could decide to treat people as sensors, and not as things to be sensed - to observe Kant's injunction that humans should be "treated as an end in themselves and not as a means to something else".
Tricia Wang on why the big data mentality fails – and what to do about it
Tricia Wang of Sudden Compass pokes holes in big data hype, arguing for the course-correcting power of thick data. I share podcast highlights, such as her dismantling of "data-driven" infatuations.
Human-centred policy? Blending “big data” and “thick data” in national policy
How might policymakers better understand citizens' perspectives when designing policy? Put another way, how should we improve and innovate the way policy is made to ensure it becomes more human-centred?
Experientia launches a training program on “Behavioral Design & Cultural Transformation within the Cottino Social Impact Campus
Experientia is offering a new behavioral design training program within the new Cottino Social Impact Campus, the first center in Europe dedicated to impact education. The “Behavioral Design & Cultural Transformation” course (scheduled 23 to 27 March) is aimed at supporting people who want to…
Experientia lancia un programma di formazione su “Design comportamentale e trasformazione delle culture” entro il Cottino Social Impact Campus
Experientia lancerà un nuovissimo programma di formazione su Design comportamentale e trasformazione delle culture all'interno del Cottino Social Impact Campus, primo centro in Europa dedicato all'impact education, con un nuovo programma di formazione sul design comportamentale.
Anthropology of Smartphones and Smart Ageing
The Anthropology of Smartphones and Smart Ageing, a multi-sited research project based at UCL Anthropology, employs a team of 11 anthropologists conducting simultaneous 16-month ethnographies in Ireland, Italy, Cameroon, Uganda, Brazil, Chile, Al-Quds, China, and Japan.
[Book] All the Ghosts in the Machine
What happens to our data when we die? - A fascinating and really well-written book about digital legacy after death.
Co-design at the BBC
On 5 October Dan Ramsden and Simone Ferraro, resp. creative director and UX architect at the BBC, gave a talk at the 2019 Architecta summit. Simone just published the talk's transcript on enabling collaboration between interdisciplinary teams.
NYTimes Magazine special issue on the future of the internet
In this special issue, the New York Times Magazine has tried to see the internet and its likely future as best as they can, in the hope that - after decades as imagining it as a utopia, and then a few years as seeing it as a dystopia - we might finally begin to see it for what it is, which is a set of powerful technologies in the midst of some serious flux.
User experience as legitimacy trap
The central charge to HCI is to nurture and sustain human dignity and flourishing. Why are HCI researchers and practitioners now on the wrong side of many of the problematic developments in the contemporary technology landscape?
User-Centred Design and Humanitarian Adaptiveness
This case study seeks to explore the utility, applicability and effectiveness of UCD in supporting humanitarian adaptiveness, and to understand whether UCD can enable humanitarian actors to be more adaptive in their responses.
[Report] Shaping Choices in the Digital World
This report addresses the entire digital ecosystem by giving some operational recommendations to strengthen the control and choice to which users are entitled.
Smart City Index that takes citizen engagement into account
A team of researchers from IMD in Switzerland and SUTD in Singapore put together the Smart City Index. For the first time, researchers attempted to assess people’s perceptions of technology – as opposed to the quality of the technology itself – as a way to…
The Design Council’s evolved Double Diamond
At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive and visual description of the…
Money’s new abstractions: Apple Pay and the economy of experience
This article draws on insights from digital media theory and design methodology to contribute to sociological and anthropological understandings of money. It postulates the rise of a new money-form, or rather money-forms, referred to (in the plural) as experience money.
[Book] Too Smart
In Too Smart, Jathan Sadowski looks at the proliferation of smart stuff in our lives and asks whether the tradeoff - exchanging our personal data for convenience and connectivity - is worth it. Who benefits from smart technology?