Videos online of the SDGC conference 2020
All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
[Book] Design of Supporting Systems for Life in Outer Space
Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.
The Financial Times’ Gillian Tett on remote user research
From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.
Social science perspectives on artificial intelligence. A special issue.
This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective.
[Book] Creating a Culture of Innovation
Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and discouraging physical setting - even if the space holds the most creative and vibrant thinkers.
VA creates US Government’s first-ever employee experience journey map
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development of 45 customer journey maps…
Human-Centered Design Playbook by Australia’s Victoria State Government
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
Experientia speaks at EFUS webinar on insecurity at night
On 24 November Elena Guidorzi, research unit coordinator of Experientia, will speak at the EFUS web conference entitled "Reducing and preventing the feeling of insecurity at night", highlighting her experience coordinating the ToNite project.
Google Health’s human-centred observational study on AI’s real-world problems
The gulf between the technical brilliance claimed for Google's deep learning model and its real-world application points to a common problem that has hindered the use of AI in medical settings.
[Book] Privacy is Power
The first book to call for the end of the data economy. Carissa Veliz exposes how our personal data is giving too much to big tech and governments, why that matters, and what we can do about it.
Experientia speaks at Turin’s Technology Biennial
Experientia's Jan-Christoph Zoels and Mark Vanderbeeken will be part of discussion panels at the upcoming Biennial of Technology in Turin, Italy.
New course by Experientia Academy
7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges
Remote events (like this one) are terrible. How to fix them and why.
In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we've lost, why existing tech and formats are a poor replacement, and what we can do to change from a navel-gazing event culture into sustainably shaping a new level of conferencing.
The Big Home Reboot: IKEA’s Life at Home Report 2020
IKEA just launched its seventh Life at Home Report, exploring how people have grown closer to their homes in this extraordinary year
The value of ethnographic research and contextual inquiry
In this article, Lylo Trotta explain the value that both contextual inquiry and ethnographic research provide and discuss why these practices are a crucial, even indispensable part of UX research and design.
How an AI tool for fighting hospital deaths actually worked in the real world
It wasn't just technical work but also significant social and emotional labor that turned Sepsis Watch, a Duke University deep-learning model, into a success story.
How constant tech is breaking our brains
Fast Company spoke with tech pioneer Jaron Lanier, Microsoft CVP Emma Williams and Stanford professor Jeremy Bailenson.
Google’s ethnographic research on selfies
The Gogle Wellbeing Lab joined up with the company's Pixel team to run an ethnographic study across four countries, examining the relationship people in the United States, Germany, India, and South Korea had with their selfies.
Rethinking human-AI interaction
This essay by AI specialist Jessy Lin explores some of the possibilities to rethink how humans and "intelligent" machines interact today.
[Essay] Helsinki Design Lab ten years later
A survey of Helsinki Design Lab's activities 2008-2013, with reflections on the three "bets" that the Lab made and their relevance today.
[Paper] Foresight and Design: New Support for Strategic Decision Making
Integrating design with foresight enables decision makers to contend with changes coming from the world (inbound change) and changes the organization creates to influence the world (outbound change; strategy).
[Paper] Active consumer participation in smart energy systems
Designing energy services with a human-centered approach will allow us to rely on consumers not only as executors of changes in energy consumption, but also as providers of data.
Lack of partnership with key community members causes ICT4D projects to fail
The main lesson is that even a nearly imperceptible deviation from the full inclusion of all relevant parties in every aspect of the project can result in large deviations from the expected outcomes
The effect of Covid-19 on education in Africa
This report, and the survey findings behind it, provides a unique insight into the perspectives of EdTech experts regarding the impact of the Covid-19 pandemic on education in Africa. It is based on the findings of a survey of the eLearning Africa network, which attracted approximately 1650 responses from respondents in 52 countries in Africa.
[Book] The Weirdest People in the World
Provocative and engaging in both its broad scope and its surprising details, The WEIRDest People in the World explores how culture, institutions, and psychology shape one another, and explains what this means for both our most personal sense of who we are as individuals and also the large-scale social, political, and economic forces that drive human history.
[Book] The Innovation Delusion
The authors offer a compelling plan for how we can shift our focus away from the pursuit of growth at all costs, and back toward neglected activities like maintenance, care, and upkeep.
[Book] Slow computing
Drawing on the ideas of the "slow movement", Slow Computing sets out numerous practical and political means to take back control and counter the more pernicious effects of living digital lives.
Nicolas Nova: we have to learn how to domesticate our smartphones
Sur la base d'une enquête de terrain menée Genève, Los Angeles et Tokyo, cet ouvrage aborde la dimension proprement anthropologique du smartphone.
[Book] Engaged: Designing for Behavioral Change
Behavior change design creates entrancing - and effective - products and experiences. Whether you've studied psychology or are new to the field, you can incorporate behavior change principles into your designs to help people achieve meaningful goals, learn and grow, and connect with one another.
Anthropology and technology conference
The Anthropology + Technology conference brings together pioneering technologists and social scientists from across the globe. Its aim is to facilitate dialogue on emerging technology projects in order to help businesses benefit from more socially-responsible AI.
[Book] Possibilities and challenges of AI for work and society
Artificial Intelligence is permeating a wide range of areas and it is bound to transform work and society. This dossier asks what needs to be done politically in order to shape this transformation for the sake of the common good.
Four priorities from the social changes for shaping the post-pandemic world
The social sciences don't produce much in the way of patentable widgets or, indeed, life-saving vaccines. However, the analysis and insights they generate can and do underpin better-evidenced decisions and help guide and target insights from the "natural" sciences.
Three reports to helps us address online manipulation
Research has gradually revealed the extent to which online manipulation has been weaponised to affect societies in almost every important way that society works.
Yet while almost everyone is touched in one way or another by online manipulation, only a tiny part of society has generally been involved in confronting it.
You are not your data but your data is still you
New worlds need new language. TOne of those things to name is what is happening to ourselves and our data proxies. Expanding our language from privacy to personhood enables us to have conversations that enable us to see that our data is us, our data is valuable, and our data is being collected automatically.
UX designer breaks down the “malicious” design of Trump’s campaign website
While UX designers are trained to be on the side of the user, there are ways that the user experience can be manipulated to be in favor of the "product" in this case, a candidate. UX designer Mary Formanek broke down how this worked in an interview with Salon.
[Book] AI and UX: Why Artificial Intelligence Needs User Experience
The book explores the future of artificial intelligence (AI) through interviews with AI experts and explores AI history, product examples and failures, and proposes a UX framework to help make AI successful.
Why computing belongs within the social sciences
This article argues [that] the well-publicized social ills of computing will not go away simply by integrating ethics instruction or codes of conduct into computing curricula. The remedy to these ills instead lies less in philosophy and more in fields such as sociology, psychology, anthropology,…
[Book] The Anthropology of Epidemics
Published before global movement drew largely to a halt, before the majority of the earth's human population was shut indoors and before words like "virus" and "pandemic" proliferated, this curated collection is today far more than timely.
Deutsche Bank Research on life after Covid-19
It will take years to recover from covid-19. This edition of Konzept, the online magazine of Deutsche Bank Research, analyses the many different ways in which the world will be different and outlines options to deal with the most difficult challenges our societies and economies now face.
[Book] Life After COVID-19: The Other Side of Crisis
Almost every aspect of society will change after the pandemic, but if we learn lessons then life can be better. Featuring expert authors from across academia and civil society, this book offers ideas that might put us on alternative paths for positive social change.