Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The Institute for Money, Technology and Financial Inclusion (IMTFI) at the University of California, Irvine, headed by Bill Maurer, Professor of Anthropology, aims to foster a community of inquiry and practice on new forms of money and financial technology among…
Nick Marsh of EMC Conchango reflects on the conundrum of ‘front book’ vs ‘back book’ pricing, and the implications for service design. “This is a great example for illustrating the differences between designing for service-centric organisations as compared to designing…
One of the projects funded by the Danish programme for user-driven innovation (English summary) is DESINOVA (see also this earlier post). DESINOVA’s purpose is to enhance innovation among service and trading companies using the methods of user-driven innovation and service…
Katrin Verclas of MobileActive.org has published a whitepaper entitled “Scaling Mobile Services for Development: What Will It Take?”. The paper, originially commissioned for the World Economic Forum, discusses the opportunities and critical success factors for scaling m-services – services and…
In a two-part series, Korea’s JoongAng Daily newspaper looks at the rise of service design and the notion that modern product designers need to look well beyond the physical form of their projects. For years, the design field focused primarily…
A range of other researchers have also published papers on the topic of design for sustainable behaviour. Twenty papers were presented at the CHI 2009 Workshop, “Defining the Role of HCI in the Challenges of Sustainability,” organised by Elaine M.…
Dan Lockton, a Ph.D. researcher at Brunel University (UK), has together with professors David Harrison and Neville Stanton, recently published a range of papers on the topic of design for sustainable behaviour (the list also contains one blog post): Design…
Jay Parkinson, MD, MPH, is a doctor in Williamsburg, Brooklyn, who uses his experience in both clinical and preventive medicine to design consumer experiences and business opportunities that create health. He was trained at Johns Hopkins in preventive medicine and…
User experience strategist Steve Baty interviewed Ezio Manzini, Professor of Design at the Politecnico di Milano and one of the keynote speakers at Interaction 10, about designing for social innovation and his work with the DESIS network. “Social innovation is…
The banking industry is missing out on a huge opportunity to transform itself from a transactional model to an engagement model, writes social media strategist Jay Deragon on AlwaysOn. “Think about what lies within the system of banking: people and…
Presentations are now available of last month’s Behavior, Energy & Climate Change Conference, which took place in Washington, DC. The BECC conference focused on understanding the behavior and decision making of individuals and organizations and using that knowledge to accelerate…
Meena Kadri reports on how lunch and laundry delivery in Mumbai – known as the Dabbawalla and Dhobi Ghat services – use sophisticated coding systems to track items within their service chain, in order to ensure accurate delivery. “The Dabbawalla…
There is a group of people that believe the New Zealand health care system could be designed better than it currently is. That group consists of those who have actually used the New Zealand health care system. In fact, it…
This contribution is by Camilla Masala, an Experientia collaborator, and is part of our background research for the Low2No project on creating an urban development with no CO2 impact through affecting behavioural change: The energy market liberalization has created new…
The latest issue of UPA’s UX Magazine is devoted to sustainable design, and one of the articles is by Experientia. In their contribution, Experientia collaborators Michele Visciola, Erin O’Loughlin and Irene Cassarino reflect on how smart tools can help reduce…
If there is a future for designers and marketers in big business, it lies not in brand, nor in “UXâ€, nor in any colorful way of framing total control over a consumer, such as “brand equityâ€, “brand loyaltyâ€, the “end…
The IDEA Conference took place in Toronto on September 15-16, with a focus on social experience design. Boxes and Arrows, in collaboration with the IA Institute, brings recordings of most conference talks. Day one – The impact of social models…
Nicola Morelli (blog), an associate professor at the School of Architecture and Design at Aalborg University in Denmark, reflects on the two inspirations for a service design discipline: “The contributions to the definition of a disciplinary corpus for service design…
Some English language websites, blogs, articles and publications updating on what Denmark is doing on user-driven innovation: Is Denmark a lead user of user driven innovation? You might think so since the world’s first government sponsored user driven innovation program…
A number of articles illustrate the power of the mobile phone in emerging markets: What next after the Mobile revolution in Kenya? by John Karanja MPESA will be on its own a major driver of the economic expansion of the…