The future of digital democracy
The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy
Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Public services
Participo, a new digest on OECD’s work on innovative citizen participation
The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.
Design thinking in the future of cities: what approach to use for better services?
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
Human-centred policy? Blending “big data” and “thick data” in national policy
How might policymakers better understand citizens' perspectives when designing policy? Put another way, how should we improve and innovate the way policy is made to ensure it becomes more human-centred?
[Report] Shaping Choices in the Digital World
This report addresses the entire digital ecosystem by giving some operational recommendations to strengthen the control and choice to which users are entitled.
Digital service teams in government
Digital service teams in government Ines Mergel, Professor of Public Administration, University of Konstanz, Germany Government Information Quarterly August 2019 National governments are setting up digital service teams (DST) – IT units outside the centralized CIO’s office – to respond…
The digital lives of refugees [Research report]
There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that help people affected by crisis…
What are Europe’s rules for democratic artificial intelligence?
Vincenzo Tiani has written an excellent summary in Wired Italia of the recently published “Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations“, by AI4People, a task force of European experts. With the help of DeepL (also…
[Book] Challenging the City Scale
Challenging The City Scale: Journeys in People-Centred Design Ed. by Cité du Design (Saint-Etienne) and Clear Village (London) Birkhäuser, 2018, 176 pages (free ebook) This 176 pages book is released by the famous international publisher Birkhäuser, and co-edited by Cité…
The emerging world of healthcare communities
We are witnessing the emergence of a new phenomenon in health care: self-organizing, online communities of patients, caregivers, clinicians, researchers, academics, and industry, all focused on a particular disease. Patient-led sites that offer support and information are the most well-known.…
The UK Government’s Data Ethics Framework
The UK Government’s Data Ethics Framework guides the design of appropriate data use in government and the wider public sector. This guidance is aimed at anyone working directly or indirectly with data in the public sector, including data practitioners (statisticians,…
[Book] Radical Help – by Hilary Cottam
Radical Help – How we can remake the relationships between us and revolutionise the welfare state By Hilary Cottam Virago Publishing June 2018, 320 pages > Book talk at the RSA How should we live: how should we care for…
Want to craft better policy? Hire an anthropologist
In the spring of 2017 the Danish Business Authority and MindLab, a Danish policy lab, developed a methodology to quickly identify costly regulations and how they could be improved, by combining the Standard Cost Model (SCM) method (a quantitative methodology…
Designing better elderly healthcare with with Singapore’s public services
Many public services, from welfare to healthcare, are mainly intended for the elderly. One of the challenges of designing digital services is to create simple and effective public services for older users. Designers Italia, the Italian community of public service…
The business of service: why think tanks need service design
Traditionally the notion of “business” is perceived incongruent with the values of think tanks, writes Melanie Rayment. Those in academia, the third sector, and government policy makers often distinguish themselves in their pursuit of knowledge and positive social change from…
New European study on e-Government initiatives
The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in…
New Zealand’s policy methods toolbox
The Policy Methods Toolbox is a repository of policy development methods that helps policy practitioners identify and select the right approach for their policy initiative. It is developed by The Policy Project, a unit of New Zealand’s Department of the…
Don’t miss Experientia at Torino Design of the City
Torino Design of the City is nearly here! Experientia will of course be part of this exciting week (10-16 October) of events, meetings, workshops, exhibitions and guided tours about design, and we warmly invite you to join us. The event…
Building the networked city from the ground up with citizens
How can technology lead to more participation in democratic processes? Who should own and control city data? Can cities embrace a model that socializes data and encourages new forms of cooperativism and democratic innovation? Albert Cañigueral interviewed Francesca Bria, the…
Australian Government Digital Transformation Agency says no to surveys and focus groups
Leisa Reichelt, the Agency’s Service Design Lead, gives the four reasons, here summarised but we recommend you to read the entire post: You can’t get authentic, actionable insights in a few clicks Surveys and other analytics can be good at…