Nielsen Norman Group on the usability of AR
AR features in mobile apps are plagued by usability issues such as poor discoverability and findability of items with AR, low-visibility instructions, or vague icons and signifiers.
Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Usability
Nielsen Norman Group on the user experience of chatbots
Far from being “intelligent”, today’s chatbots guide users through simple linear flows, and our user research shows that they have a hard time whenever users deviate from such flows, writes Raluca Budiu of the Nielsen Norman Group [NNGroup]. To understand…
New Australian government website focused on user needs to go live by end of year
A new government website for Australia, focused around citizens’ needs rather than government structures, could be launched by the end of the year, Paul Shetler, chief executive of Australia’s Digital Transformation Office (DTO), has told Global Government Forum. The site,…
Why we need better UI in patient-used medical devices
With patients increasingly treating themselves at home, often using specialist equipment, the chance of use errors increases, and the ensuing results can be deadly. User Interfaces (UI) have a key role to play in reducing the risk of use errors…
Free usability help for privacy toolmakers
The non-profit Simply Secure is launching a new series of usability programs for organizations, companies and individuals who are making cryptographic/privacy/security tools. Simply Secure’s mission is to help make privacy tools usable by normal humans, not just supernerds. In this…
Blackphone 2 review: privacy and great usability
Guardian writer Samuel Gibbs writes that the second edition of the Blackphone by security and privacy company Silent Circle is a step up in usability and is surprisingly easy to set up and use, even for privacy novices. “The Blackphone…
Why are microwave ovens all so difficult to use?
The first ‘science oven’, launched in 1967, was simple to use but then digital interfaces came along and made things worse. The real problem, according to Charles Arthur, is that microwave ovens live too long. “In the end, I think…
[Book] A Web for Everyone: Designing Accessible User Experiences
A Web for Everyone: Designing Accessible User Experiences by Sarah Horton & Whitney Quesenbery Rosenfeld Media, 2013 288 pages In their new book, A Web for Everyone: Designing Accessible User Experiences, Sarah Horton and Whitney Quesenbery make a case for…
Search results on travel sites: examples and best practices
Search results pages on travel sites should help customers to find the best deal for them without having to work too hard. Graham Charlton of Econsultancy looked at a range of search tools from travel websites, which highlighted the importance…
UX review of Samsung Galaxy Smartwatch
Smartwatches are the future, but the Samsung Galaxy Gear is only partway there, writes Raluca Budiu, a senior researcher with Nielsen Norman Group, in her detailed and extensive UX review of the Samsung Galaxy Smartwatch. “One big reason to believe…
Experientia presents “BancoSmart”, the innovative ATM interface designed for UniCredit Bank
The user-centred approach is moving into finance, as banks increasingly connect to their customers’ needs and wants. As part of this trend, global banking and financial services company UniCredit Bank collaborated with user experience consultancy, Experientia, to create a user-friendly, people-centred…
Experientia rivoluziona la user experience degli ATM con “BancoSmart”, l’innovativa interfaccia degli ATM UniCredit
Le banche stanno cercando sempre più di entrare in sintonia con le esigenze ed i desideri dei propri clienti, innovando i propri prodotti e servizi secondo una approccio centrato sull’utente. Per dare concretezza a questo principio, UniCredit ha deciso di…
Designing for the multi-user: missed by Apple, Google and others
The iPad is a multi-user device according to industry reports, writes Frank Spillers. But you wouldn’t know it from picking up even the latest generation iPad, especially if you are a physician or business user handling sensitive data. The design…
Teenage usability: designing teen-targeted websites
Recently published Nielsen/Norman Group research shows that teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens’ task success and require simple, relatable sites.
Are the older generation getting tech-savvy?
BBC News has published a 5 minute video feature on Cambridge University’s Design Centre where they test how elderly people use technology. Must-have modern gadgets are designed by young people with young people in mind – that is the view…
The Design for Usability book
The Design for Usability project, that researched how best to contribute to the development of usable products, published a book that provides the product development community with a comprehensive and coherent overview of the results of the project, in such…
Slow HCI
The latest issue of Interfaces, the quarterly magazine of the Interaction Specialist Group of the BCS, the British chartered institute for IT, is devoted to Slow HCI, or how to design to promote well-being for individuals, society and nature. Here…
Top 10 things still to fix in experience design
Here’s the view of Ray McCune, managing partner at Flow, on some of the peaks we still have to climb if experience design is to become a mainstream business discipline. It’s quite excellent. 1. Targets and incentives within businesses must…
Five new articles on UX Matters
Tips on Prototyping for Usability Testing By Jim Ross, Principal of Design Research at Electronic Ink, Philadelphia, PA, USA Because user research studies peoples’ behavior, the most effective research techniques involve observing participants doing things and talking about what they’re…
Creating human-to-human design
In the ever-changing and expanding world of the web, reaching the end user effectively is paramount in the minds of businesses, writes Stephanie Hamilton on Onextrapixel (OXP), a weblog dedicated to delivering useful, comprehensive and innovative information for designers and…