Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Companies like Nordstrom, Jet Blue, Amazon and Dell have all built their brand value on providing a positive experience for their customers, online and offline. Successful companies match business objectives with customer needs. They combine ongoing testing, feedback and improvement cycles into their daily…
This spring I have been working with Cittadellarte, the foundation of the (world-) famous arte povera artist Michelangelo Pistoletto, on bringing more clarity to its identity and mission, allowing them to inspire a more people-centred and responsible impact on society. Wired News has now published…
Today I am leaving for a short trip to Dubrovnik, Croatia, where I will be attending the Dubrovnik Leadership Forum, organised by two top central European business schools, IEDC-Bled School of Management (Slovenia) and ESMT-European School for Management and Technology (Germany). I will also be…
The Nokia Belgium and Nokia Netherlands sites feature a Nokia Concept Lounge that was developed for the Nokia Benelux Design Awards. The site aims at exploring the future of mobile communications and gathers many student ideas to advance the thinking of the mobile phone giant.…
Philips unveiled more than 25 new design concepts, demonstrating how the company’s focus on ‘simplicity-led design’ is likely to translate into new products over the coming three to five years across its entire healthcare, lifestyle and technology portfolio. Read press release Read backgrounder View images…
International woman of blogs Régine Debatty does a balancing act between art and technology. Over the past 18 months, 34-year-old Ms. Debatty has written about robots, digital information security, nanotechnology, technology for women, and about many such intersections of society, art, and technology on her…
The wilderness isn’t what it used to be. Today’s campers come equipped not just with bug spray and burgers, but cell phones, computers, televisions and video games. As electronic gadgets have become more portable, Americans have begun toting them everywhere — even into the great…
Régine Debatty who runs the very successful cult blog we make money not art just launched no garlic please, a new blog on what’s beautiful or interesting in Europe, starting this week with a special on 100%design London. The blog has big images and short…
User driven innovation is said to be the answer to all our prayers regarding the future of business and wealth in Denmark and Scandinavia in light of the global competition that we see these days. The media, top managers and institutions compete on â€hyping 
As part of this week’s Index: 2005 events in Copenhagen, Denmark, CPH127 interviewed Joong Yeal Choi, Head of Samsung Design Europe and made it available in video. Mr. Choi has studied industrial design and design management at Seoul National University and has been working for…
The Usability Professional Association (or UPA, of which I am a member) organises on 3 November 2005 its World Usability Day (WUD) with events in 77 cities and 33 countries. The activities revolve around the common theme – “Making it easy – World Usability Day”,…
Do games designers need advice from the interaction design community? This was the argument that raged following the formal part of the Interact! Games meets Interaction Design event, an InSync and AIGA Experience Design London collaboration, chaired by Nico Macdonald. The relationship between the…
The first Ethnographic Praxis in Industry Conference (EPIC), jointly organised by Microsoft and Intel, will take place on 14 and 15 November 2005 at the Microsoft HQ in Redmond, WA, USA. The conference (see programme) will promote the use of ethnographic investigations and principles in…
Ray Kurzweil, one of the USA’s most acclaimed inventors, has some unusual ideas about how we’ll live in 25 years. Looking ahead 40 years, Kurzweil believes humans will evolve into semi-mechanical beings who can alter their physical appearance at will. We’ll live almost forever, barring…
It is not an example of experience design the way I like to understand it, but it is clearly a designed experience. Ogilvy Belgium has launched this week a talking billboard in their campaign for Ford. [Alain Caviggia was commissioned by Ogilvy Belgium to produce…
Demos, the British think tank for everyday democracy and the publisher of The Greenhouse weblog, organises a series of monthly discussions about innovation and future leadership in education and public services, called Open Secrets. Tellingly, the latest discussion, which was lead by John Thackara, focused…
In a 30 minute dicussion with six guests, BBC Radio 4 delves into the topic of anthropologists who no longer observe tribal people out in the jungle, but watch us instead. This approach is meant to give busy executives an insight into the real world…
Only 17% of those with a mobile use their phone for anything other than to make calls or send text messages on a daily basis, avoiding the more complex features available according to research from Mobeon. The NOP Omnibus survey interviewed 999 nationally representative…
For our readers in New York: The Parsons Department of Design and Management is having Brenda Laurel speak as part of their Stephan Weiss Memorial Lecture Series in Business Strategy, Negotiation & Innovation. The lecture, titled “Design Research: Informed Creativity”, will take place on Wednesday…
Ian McArthur reflects in the CPH127 blog on Sony’s Qualia product series, and how it is an example of how “user experience†can be extended and elaborated on to integrate seamlessly with branding strategy. The effect in this case, he argues, is serene and sophisticated.…
Bus to the train station, train to the city, subway to the office – all with one ticket. With advances in smart card technology and agreements between transport companies, that scenario is becoming a reality. “Being able to use a single card for all networks…
This post is no longer updated. Visit instead this shared calendar of experience design events and conferences.
In a special issue of Scientific American titled Crossroads for Planet Earth, the magazine looks ahead at the next 50 years, and features reports on the economic, public health, agricultural, demographic, social, environmental, political and energy concerns facing our planet.
In re-reading an article on the future of Wi-Fi from last week’s Herald Tribune, I was struck by a comment towards the end: “What doesn’t work is the complexity to get onto a Wi-Fi network. The ability to make wireless connections simple enough for the…
(After two posts about car companies, this is refreshing) Hundreds of towns and cities across Europe begin a week of events designed to persuade people to choose forms of transport other than cars. More than 900 towns and cities in Europe will be taking part…
The current magazine of PSA Peugeot Citroën, the French car manufacturing group, is devoted to a car’s sensory dimensions. Cars appeal to all of our senses. We use our sight, hearing, smell and touch to appraise the shape and colour of the body, the sound…
In this speech, BMW board member Burkhard Göschel discusses the elements of the driving experience (which he defines as a complex subjective and emotional experience that appeals to all the senses and also responds to external influences), the BMW take on it, and how the…
Imagine how many problems around the world we can begin to solve if we use our insight into human needs, combine it with all our available knowledge and technology, and make use of our creativity… The INDEX: Views Summit, which takes place in Copenhagen, Denmark,…