Daily insights on user experience, experience design and people-centred innovation, by international UX consultancy Experientia.
12 October 2018

[Book] Changing Things: The Future of Objects in a Digital World

Changing Things: The Future of Objects in a Digital World by Johan Redström and Heather Wiltse Bloomsbury Publishing September 2018, 192 pages In their new book, “Changing Things: The Future of Objects in a Digital World”, assistant professor Heather Wiltse and professor Johan Redström explore what the networked, digital products of our time actually do […]

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
12 October 2018

[Book] Changing Things: The Future of Objects in a Digital World

Changing Things: The Future of Objects in a Digital World by Johan Redström and Heather Wiltse Bloomsbury Publishing September 2018, 192 pages In their new book, “Changing Things: The Future of Objects in a Digital World”, assistant professor Heather Wiltse and professor Johan Redström explore what the networked, digital products of our time actually do […]

11 October 2018

[Book] Ethnography for a data-saturated world

Ethnography for a data-saturated world Edited by Hannah Knox and Dawn Nafus Manchester University Press October 2018, 296 pages This edited collection aims to reimagine and extend ethnography for a data-saturated world. The book brings together leading scholars in the social sciences who have been interrogating and collaborating with data scientists working in a range […]

10 October 2018

We need to save (willful) ignorance from AI

Recently the psychologist Ralph Hertwig and legal scholar Christoph Engel have published an extensive taxonomy of motives for deliberate ignorance. They identified two sets of motives, in particular, that have a particular relevance to the need for ignorance in the face of AI. The first set of motives revolves around impartiality and fairness. Simply put, […]

10 October 2018

Sidewalk Toronto has only one beneficiary, and it is not Toronto

Jim Balsillie, former chairman and co-CEO of Research In Motion, doesn’t mince his words in discussing the new Google-affiliated waterfront development Sidewalk Toronto: What happens with Toronto’s waterfront infrastructure will have profound and permanent impacts on the digital rights and prosperity of all Canadians because IP and data – our century’s most valuable extractive resources […]

10 October 2018

How SAP’s SuccessFactors used anthropology to understand its customers

As part of a new approach to user interfaces, Amy Wilson, Head of Product at SAP SuccessFactors, pulled designers together with behavioral scientists with backgrounds in cultural anthropology. The goal was to help the designers better understand the way most individuals intuitively work. This way, even while high-design was still a priority, the designers could […]

8 October 2018

Designing for positive impact and human flourishing

A few days ago Experientia attended the Service Design Days in Barcelona. One of the surprise presentations was by Anna Pohlmeyer, who co-directs the Delft Institute for Positive Design. Although the title seemed a bit airy and ephemeral, the talk was anything but. Anna’s approach was solid and well grounded in research. She showed how […]

8 October 2018

IKEA’s fifth Life at Home report

Last week IKEA launched its fifth Life at Home global research report. Every year, the company sets out to understand more about what makes a better life at home by connecting with thousands of people where they live. Ever since the 2016 report, IKEA has been harbouring a deep curiosity about where the feeling of […]

4 October 2018

Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

1 October 2018

[Book] Left to Our Own Devices

Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus By Margaret E. Morris MIT Press, November 2018, 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict with smart lights to celebrating gender transition with selfies. We have been warned about […]

1 October 2018

[Book] Smarter Homes

Smarter Homes: How Technology Will Change Your Home Life by Alexandra Deschamps-Sonsino Apress, 2018, 168 pages Examine the history of smart homes, how technology shapes our lives, and ways you can think about the home when developing new products. This book presents the opportunities in the homespace that will come from understanding the history and […]

29 September 2018

[Book] Artificial unintelligence

Artificial Unintelligence: How Computers Misunderstand the World by Meredith Broussard MIT Press, 248 pages April 17, 2018 A guide to understanding the inner workings and outer limits of technology and why we should never assume that computers always get it right. In Artificial Unintelligence, Meredith Broussard argues that our collective enthusiasm for applying computer technology […]

26 September 2018

Videos from the MyData 2018 conference

The MyData 2018 conference took place in Helsinki on August 29-31. The core idea behind the MyData movement is that we, you and I, should have an easy way to see where data about us goes, specify who can use it, and alter these decisions over time. Videos and slides are now being posted online. […]

22 September 2018

Uninformed consent

Leslie K. John, a behavioral scientist at Harvard Business School, is specialized in the psychology of privacy decisions. In this excellent cover story for the Harvard Business Review, she analyzes why people are so bad at making decisions about their private data (“They misunderstand both costs and benefits. Moreover, natural human biases, interfere with their […]

31 August 2018

What is going on with the weather? Reflections on gaps between data and experience

Moments when the experience of a blistering day turns public attention to the expertise of climate scientists brings Hannah Knox, associate professor of anthropology at University College London, to explore some of the thorniest of questions we face in the global, modelled, connected world in which we live: How does knowledge about phenomena we experience […]

11 August 2018

[Book] Made by Humans – The AI Condition

Made by Humans – The AI Condition by Ellen Broad Melbourne University Publishing July 2018, 277 pages [eBook link] An Australian data expert challenges the idea of AI being better than humans Who is designing AI? A select, narrow group. How is their world view shaping our future? Artificial intelligence can be all too human: […]

11 August 2018

Tech companies use “persuasive design” to get us hooked. Psychologists say it’s unethical.

Behind the screens of the games we play and digital communities we interact with are psychologists and other behavioral science experts, who are hired to create products that we want to use more and more. Big tech now employs mental health experts to use persuasive technology, a new field of research that looks at how […]

2 August 2018

[Report] Reclaiming the Smart City

Reclaiming the Smart City: Personal Data, Trust and the New Commons Why and how city governments are taking a more responsible approach to the collection and use of personal data By Theo Bass, Emma Sutherland, and Tom Symons Monday, 23 July 2018 Nesta UK [pdf download] This report is about why and how city governments […]

31 July 2018

Datafication and data fiction: Narrating data and narrating with data

Datafication and data fiction: Narrating data and narrating with data Paul Dourish, Edgar Gómez Cruz Big Data & Society Journal Sage Publications, July 4, 2018 Creative Commons Attribution, Non Commercial 4.0 License https://doi.org/10.1177/2053951718784083 Data do not speak for themselves. Data must be narrated—put to work in particular contexts, sunk into narratives that give them shape […]

27 July 2018

The emerging world of healthcare communities

We are witnessing the emergence of a new phenomenon in health care: self-organizing, online communities of patients, caregivers, clinicians, researchers, academics, and industry, all focused on a particular disease. Patient-led sites that offer support and information are the most well-known. They typically offer a moderated forum, blogs, advice, support, academic references, and a place to […]

18 July 2018

Why bad technology dominates our lives, according to Don Norman

We have unwittingly accepted the paradigm that technology comes first, with people relegated to doing the actions that the machines cannot do, writes Don Norman. This requires people to act like machines, ever ready to take over when things go wrong. As a result, we require people to do tedious, repetitive tasks, to be alert […]

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