Daily insights on user experience, experience design and people-centred innovation, by international UX consultancy Experientia.
11 August 2018

[Book] Made by Humans – The AI Condition

Made by Humans – The AI Condition by Ellen Broad Melbourne University Publishing July 2018, 277 pages [eBook link] An Australian data expert challenges the idea of AI being better than humans Who is designing AI? A select, narrow group. How is their world view shaping our future? Artificial intelligence can be all too human: […]

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

11 August 2018

[Book] Made by Humans – The AI Condition

Made by Humans – The AI Condition by Ellen Broad Melbourne University Publishing July 2018, 277 pages [eBook link] An Australian data expert challenges the idea of AI being better than humans Who is designing AI? A select, narrow group. How is their world view shaping our future? Artificial intelligence can be all too human: […]

11 August 2018

Tech companies use “persuasive design” to get us hooked. Psychologists say it’s unethical.

Behind the screens of the games we play and digital communities we interact with are psychologists and other behavioral science experts, who are hired to create products that we want to use more and more. Big tech now employs mental health experts to use persuasive technology, a new field of research that looks at how […]

2 August 2018

[Report] Reclaiming the Smart City

Reclaiming the Smart City: Personal Data, Trust and the New Commons Why and how city governments are taking a more responsible approach to the collection and use of personal data By Theo Bass, Emma Sutherland, and Tom Symons Monday, 23 July 2018 Nesta UK [pdf download] This report is about why and how city governments […]

31 July 2018

Datafication and data fiction: Narrating data and narrating with data

Datafication and data fiction: Narrating data and narrating with data Paul Dourish, Edgar Gómez Cruz Big Data & Society Journal Sage Publications, July 4, 2018 Creative Commons Attribution, Non Commercial 4.0 License https://doi.org/10.1177/2053951718784083 Data do not speak for themselves. Data must be narrated—put to work in particular contexts, sunk into narratives that give them shape […]

27 July 2018

The emerging world of healthcare communities

We are witnessing the emergence of a new phenomenon in health care: self-organizing, online communities of patients, caregivers, clinicians, researchers, academics, and industry, all focused on a particular disease. Patient-led sites that offer support and information are the most well-known. They typically offer a moderated forum, blogs, advice, support, academic references, and a place to […]

18 July 2018

Why bad technology dominates our lives, according to Don Norman

We have unwittingly accepted the paradigm that technology comes first, with people relegated to doing the actions that the machines cannot do, writes Don Norman. This requires people to act like machines, ever ready to take over when things go wrong. As a result, we require people to do tedious, repetitive tasks, to be alert […]

11 July 2018

Sometimes patients simply need other patients

In an ideal world, when we are faced with a new health problem, a clinician is available to sit down and address all our questions and anxieties about the condition and its treatment. This ideal is rarely met in the United States health system. More typically, we’re rushed through doctor visits that fly by too […]

5 July 2018

Problem solving desperately needs systems thinking

“If we want to overcome the systemic issues behind today’s problems, then we need to change the thinking that led to them to begin with, writes Dr. Leyla Acaroglu, award winning designer, UNEP Champion of the Earth, social scientist and entrepreneur. The status quo of how we are taught to think is linear and often […]

5 July 2018

People are your data

New York based writer Carrie Neill interviews tech ethnographer Tricia Wang on why the digital age means everyone (even non-researchers) should understand ”thick data”. Any modern person who calls themselves an ethnographer or a qualitative researcher needs to be both a people nerd and a data nerd. Those things are interchangeable because data is people, […]

25 June 2018

15 principles of good service design

Lou Downe, Director of Design and Service Standards for the UK Government based at GDS, is concerned that we don’t have discernible professional standards for service design. Instead of talking “about what we’re trying to achieve when we design a service, we’ve defined *how* to design a good service, leading to endless books and courses […]

19 June 2018

The UK Government’s Data Ethics Framework

The UK Government’s Data Ethics Framework guides the design of appropriate data use in government and the wider public sector. This guidance is aimed at anyone working directly or indirectly with data in the public sector, including data practitioners (statisticians, analysts and data scientists), policymakers, operational staff and those helping produce data-informed insight. The Data […]

19 June 2018

UX and Service Design for Connected Products

UX and Service Design for Connected Products by Claire Rowland Digital Catapult, 2018, 36 pages (via IoT.uk) There are a huge variety of applications in IoT spanning connected products and hardware enabled services. Consumer products such as home lighting and heating controllers are growing in popularity. Across many industry verticals, sensing, tracking and actuation are […]

13 June 2018

Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

9 June 2018

[Book] Radical Help – by Hilary Cottam

Radical Help – How we can remake the relationships between us and revolutionise the welfare state By Hilary Cottam Virago Publishing June 2018, 320 pages > Book talk at the RSA How should we live: how should we care for one another; grow our capabilities to work, to learn, to love and fully realise our […]

11 May 2018

[Book] Massive Codesign

Massive Codesign. A Proposal for a Collaborative Design Framework By Anna Meroni, Daniela Selloni and Martina Rossi Released with the Creative Commons License Attribution-NoDerivatives 3.0 Italia (CC BY-ND 3.0 IT) in the peer reviewed Design International series by Franco Agneli Editori March 2018, 182 pages Free download This book focuses on “massive codesign”: the idea […]

11 May 2018

A design lab is making rituals for secular people

At the Ritual Design Lab in Silicon Valley, a small team of “interaction designers” is working to generate new rituals for modern life, with an eye to user experience. Created by Kursat Ozenc and Margaret Hagan, the lab crafts rituals for both individuals and organizations, including big hitters like Microsoft. The team’s website offers a […]

7 May 2018

Human-centered building design

Putting people at the centre when designing and delivering buildings of the future is crucial to unlocking the potential of new technologies, according to the third installment of Buildings of the Future paper (pdf) released by Aurecon, an Australasian engineering and infrastructure advisory company. Aurecon undertook interviews with a broad group of professionals across the […]

4 May 2018

[Book] Automating Inequality

Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor By Virginia Eubanks St. Martin’s Press, January 2018 272 pages The State of Indiana denies one million applications for healthcare, foodstamps and cash benefits in three years—because a new computer system interprets any mistake as “failure to cooperate.” In Los Angeles, an algorithm calculates […]

3 May 2018

Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

2 May 2018

[Book] Ethnographic Thinking

Ethnographic Thinking: From Method to Mindset by Jay Hasbrouck Routledge Press, December 2017 140 pages This book argues that ‘ethnographic thinking’―the thought processes and patterns ethnographers develop through their practice―offers companies and organizations the cultural insights they need to develop fully-informed strategies. Using real world examples, Hasbrouck demonstrates how shifting the value of ethnography from […]

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