Daily insights on user experience, experience design and people-centred innovation, by international UX consultancy Experientia.
11 January 2019

[Book] Left to Our Own Devices

Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus Margaret E. Morris MIT Press, 2018 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict with smart lights to celebrating gender transition with selfies. We have been warned about the psychological […]

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

11 January 2019

[Book] Left to Our Own Devices

Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus Margaret E. Morris MIT Press, 2018 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict with smart lights to celebrating gender transition with selfies. We have been warned about the psychological […]

4 January 2019

Why data is never raw

“Except in divine revelation, data is never simply given, nor should it be accepted on faith,” writes Nick Barrowman in The New Atlantis. “How data are construed, recorded, and collected is the result of human decisions — decisions about what exactly to measure, when and where to do so, and by what methods. Inevitably, what […]

1 January 2019

Daniel Kahneman on cutting through the noise

You might be surprised by what occupies Daniel Kahneman’s thoughts. “You seem to think that I think of bias all the time,” he tells esteemed economist Tyler Cowen. “I really don’t think of bias that much.” These days, noise might be the concept most on Kahneman’s mind. A forthcoming book, coauthored with Cass Sunstein and […]

22 December 2018

Our very best wishes for 2019! / Auguri da Experientia!

22 December 2018

The tyranny of story

In this BBC Radio 4 series, British journalist John Harris examines the potency of narrative, both in the stories that define us as individuals and in those that shape our understanding of the public domain. Story is ubiquitous – and not simply in the realm of literature and entertainment. From television and advertising to religion, […]

22 December 2018

Intel anthropologist Dawn Nafus interview on the use of data and technology in medical contexts

In an age where we can collect and store (forEVER) every second of every day, how much do we truly need… to learn? To react? To do good deeds that benefit society? Assuming we champion that, what does it mean for privacy and security and (maybe most importantly) global knowledge? And what does any of […]

27 November 2018

Nielsen Norman Group on the user experience of chatbots

Far from being ‘intelligent’, today’s chatbots guide users through simple linear flows, and our user research shows that they have a hard time whenever users deviate from such flows, writes Raluca Budiu of the Nielsen Norman Group [NNGroup]. To understand the usability of chatbots, NNGroup recruited 8 US participants and asked them to perform a […]

27 November 2018

[Report] Hiding in Plain Sight: Impact Investing in the Creative Economy

In October 2018, Rockefeller Philanthropy Advisors published Hiding in Plain Sight: Impact Investing in the Creative Economy, a new report from RPA sponsored project Upstart Co-Lab. The report is the first analysis of the tremendous potential that the creative economy offers to impact investors. It looks at more than 100 funds with $60 billion of […]

20 November 2018

Journal of Business Anthropology devoted to design anthropology

The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological research in business organizations and business situations of all kinds. The theme of the latest issue – Vol 7, No 2 (2018) – is design anthropology: Design Anthropology: An Introduction to the Themed Issue Christine Miller and Emilie Hitch […]

20 November 2018

[Book] Who can you trust?

Who can you trust? How Technology Brought Us Together and Why It Might Drive Us Apart by Rachel Botsman Public Affairs November 2017, 336 pages If you can’t trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. But this isn’t the […]

19 November 2018

What are Europe’s rules for democratic artificial intelligence?

Vincenzo Tiani has written an excellent summary in Wired Italia of the recently published “Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations“, by AI4People, a task force of European experts. With the help of DeepL (also AI), you can find the English translation below: The technology is just around the corner, […]

18 November 2018

Consumer behaviour and the circular economy

Report: Behavioural Study on Consumers’ Engagement in the Circular Economy London Economics for the European Commission – Consumers Health and Food Executive Agency (CHAFEA) 23 October 2018, 202 pages The objective of this study was to provide policy-relevant insights on consumers’ engagement in the circular economy. The study involved several research tasks including a literature […]

17 November 2018

[Book] Uberland: How Algorithms Are Rewriting The Rules Of Work

Uberland: How Algorithms Are Rewriting The Rules Of Work by Alex Rosenblat University of California Press October 2018, 296 pages Silicon Valley technology is transforming the way we work, and Uber is leading the charge. An American startup that promised to deliver entrepreneurship for the masses through its technology, Uber instead built a new template […]

17 November 2018

HSBC study on trust in technology

HSBC bank commissioned Populus and Ipsos MORI to conduct an independent study of more than 12,000 people in 11 countries into global technology perceptions and habits. Our Trust in Technology research (pdf report) explores public opinion about the new technology banks and consumer facing businesses are developing, and its impact on daily lives. In this […]

10 November 2018

Design education’s big gap: understanding the role of power

George Aye, co-founder and director of innovation at Greater Good Studio and adjunct full professor at the School of the Art Institute of Chicago, argues that for all the talk about being human-centered, one very human factor often gets overlooked — a basic understanding of how power operates in relationships between people. This lack of understanding by […]

10 November 2018

Experiential Futures: A brief outline

Stuart Candy (@futuryst), an award-winning foresight practitioner, Director of CMU Situation Lab and Associate Professor at Carnegie Mellon School of Design, recently wrote a short intro to Experiential Futures (XF) for designers interested in transition-oriented practice. He adds: “XF is a big topic, so other approaches and formats have their place – a plain-language one-pager […]

2 November 2018

[Book] Ethnographic study of a Swiss bank’s financial analysts

Stories of Capitalism: Inside the role of financial analysts Stefan Leins University of Chicago Press 2018, 224 pages The financial crisis and the recession that followed caught many people off guard, including experts in the financial sector whose jobs involve predicting market fluctuations. Financial analysis offices in most international banks are supposed to forecast the […]

31 October 2018

Nissan digging deep into human behavior for autonomy

Just about every automaker in the world is enlisting experts from a variety of fields outside engineering and design to help them develop autonomous vehicles. One of the best known is Nissan’s Melissa Cefkin. Her official title is principal researcher-Human Centered Systems, Nissan Research Center. She is a cultural anthropologist who is helping Nissan designers […]

24 October 2018

How do we make smart cities civic?

Engagement Lab, an applied research and design lab associated with Emerson College that investigates and creates media and technology to reduce disparities in civic participation, announced via a twitter thread the launch of Making a Smart City Civic, an open toolkit to ensure smart cities serve all of us. We reproduce the thread here: From […]

24 October 2018

[Book] Challenging the City Scale

Challenging The City Scale: Journeys in People-Centred Design Ed. by Cité du Design (Saint-Etienne) and Clear Village (London) Birkhäuser, 2018, 176 pages (free ebook) This 176 pages book is released by the famous international publisher Birkhäuser, and co-edited by Cité du design Saint-Etienne and Clear Village London, with the contributions of all the partners and […]

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