The Financial Times’ Gillian Tett on remote user research
From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.
Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Experientia
Social science perspectives on artificial intelligence. A special issue.
This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective.
[Book] Creating a Culture of Innovation
Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and discouraging physical setting - even if the space holds the most creative and vibrant thinkers.
VA creates US Government’s first-ever employee experience journey map
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
Human-Centered Design Playbook by Australia’s Victoria State Government
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
Experientia speaks at EFUS webinar on insecurity at night
On 24 November Elena Guidorzi, research unit coordinator of Experientia, will speak at the EFUS web conference entitled "Reducing and preventing the feeling of insecurity at night", highlighting her experience coordinating the ToNite project.
Google Health’s human-centred observational study on AI’s real-world problems
The gulf between the technical brilliance claimed for Google's deep learning model and its real-world application points to a common problem that has hindered the use of AI in medical settings.
[Book] Privacy is Power
The first book to call for the end of the data economy. Carissa Veliz exposes how our personal data is giving too much to big tech and governments, why that matters, and what we can do about it.
Experientia speaks at Turin’s Technology Biennial
Experientia's Jan-Christoph Zoels and Mark Vanderbeeken will be part of discussion panels at the upcoming Biennial of Technology in Turin, Italy.
New course by Experientia Academy
7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges
Remote events (like this one) are terrible. How to fix them and why.
In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we've lost, why existing tech and formats are a poor replacement, and what we can do to change from a navel-gazing event culture into sustainably shaping a new level of conferencing.
The Big Home Reboot: IKEA’s Life at Home Report 2020
IKEA just launched its seventh Life at Home Report, exploring how people have grown closer to their homes in this extraordinary year
The value of ethnographic research and contextual inquiry
In this article, Lylo Trotta explain the value that both contextual inquiry and ethnographic research provide and discuss why these practices are a crucial, even indispensable part of UX research and design.
How an AI tool for fighting hospital deaths actually worked in the real world
It wasn't just technical work but also significant social and emotional labor that turned Sepsis Watch, a Duke University deep-learning model, into a success story.
How constant tech is breaking our brains
Fast Company spoke with tech pioneer Jaron Lanier, Microsoft CVP Emma Williams and Stanford professor Jeremy Bailenson.
Google’s ethnographic research on selfies
The Gogle Wellbeing Lab joined up with the company's Pixel team to run an ethnographic study across four countries, examining the relationship people in the United States, Germany, India, and South Korea had with their selfies.
Rethinking human-AI interaction
This essay by AI specialist Jessy Lin explores some of the possibilities to rethink how humans and "intelligent" machines interact today.
[Essay] Helsinki Design Lab ten years later
A survey of Helsinki Design Lab's activities 2008-2013, with reflections on the three "bets" that the Lab made and their relevance today.
[Paper] Foresight and Design: New Support for Strategic Decision Making
Integrating design with foresight enables decision makers to contend with changes coming from the world (inbound change) and changes the organization creates to influence the world (outbound change; strategy).
[Paper] Active consumer participation in smart energy systems
Designing energy services with a human-centered approach will allow us to rely on consumers not only as executors of changes in energy consumption, but also as providers of data.