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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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Participation

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
2 August 2018

[Report] Reclaiming the Smart City

Reclaiming the Smart City: Personal Data, Trust and the New Commons Why and how city governments are taking a more responsible approach to the collection and use of personal data By Theo Bass, Emma Sutherland, and Tom Symons Monday, 23 July 2018 Nesta UK [pdf download] This report is about why and how city governments […]

11 May 2018

A design lab is making rituals for secular people

At the Ritual Design Lab in Silicon Valley, a small team of “interaction designers” is working to generate new rituals for modern life, with an eye to user experience. Created by Kursat Ozenc and Margaret Hagan, the lab crafts rituals for both individuals and organizations, including big hitters like Microsoft. The team’s website offers a […]

27 January 2018

How patient stories can improve intensive care

The hospital intensive care unit (ICU) has traditionally been a closed environment, where patient, nurse, doctor and family stories are lost. Christiane Job McIntosh, Sean Bagshaw and Tom Stelfox are Canadian researchers in intensive care. They have found that the sharing of stories brings humanity into the daily business of providing care. It also has […]

1 October 2017

Financial Times special report on citizen empowerment through technology

The Financial Times has published People’s Technology, an excellent special report on how grassroots communities across Europe are using technologies in new ways to solve problems and empower citizens. People and communities are putting new technologies to use in solving social problems, holding authorities to account and overcoming injustice or inequality. Often these projects and […]

1 October 2017

Building the networked city from the ground up with citizens

How can technology lead to more participation in democratic processes? Who should own and control city data? Can cities embrace a model that socializes data and encourages new forms of cooperativism and democratic innovation? Albert Cañigueral interviewed Francesca Bria, the chief innovation officer of Barcelona. A short excerpt about culture: Albert Cañigueral: There is no […]

22 April 2017

Boston’s human-centered research to design middle-income housing

In Boston, the Mayor’s Office of New Urban Mechanics is conducting ethnographic, human-centered research to design middle-income housing that reflects people’s lived experiences, reports the Stanford Social Innovation Review. This includes intensive planning sessions in which residents, designers, and policy experts co-create policy blueprints. As part of these efforts, Boston set up a roadshow with […]

23 November 2016

Where’s Wally? In Search of Citizen Perspectives on the Smart City

Where’s Wally? In Search of Citizen Perspectives on the Smart City by Vanessa Thomas, Ding Wang and Louise Mullagh of the HighWire Centre for Doctoral Training of Lancaster University and Nick Dunn of ImaginationLancaster Sustainability 2016, 8, 207 Open access – free download This paper builds upon an earlier conference publication by the authors, offering […]

27 September 2016

Health as a social movement

Last week, the UK innovation charity Nesta launched a new report, Health as a Social Movement: The Power of People in Movements. It illuminates the value and role of health social movements and aims to foster debate, experiments and development of a practice around social movements in health. Realising the potential of movements requires institutions […]

11 July 2016

[Book] LEAP Dialogues: Career Pathways in Design for Social Innovation

LEAP Dialogues: Career Pathways in Design for Social Innovation Edited by Mariana Amatullo, with Bryan Boyer, Liz Danzico and Andrew Shea Published by Designmatters at ArtCenter College of Design July 2016, 360 pages The professional landscape for design in social innovation has reached a critical moment. Designers are now acting as mediators, synthesizers and key […]

4 March 2016

Collaborative consumption: from value for users to a society with values

Four European Union consumers associations – OCU (Spain), Altroconsumo (Italy), DECO-Proteste (Portugal) and Test-Achats/Test Aankoop (Belgium) – in collaboration with Cibersomosaguas Research Group (Universidad Complutense of Madrid) and Ouishare Spain, came together to undertake a pioneering research project on the collaborative consumption phenomenon from the point of view of its effect on consumers and society. […]

1 March 2016

Singapore’s main newspaper on Experientia’s design with the elderly

Arti Mulchand reports in the Straits Times, Singapore’s main newspaper, on Experientia’s “Design for Ageing Gracefully” project: Putting faces to end-users early in the design process is changing the way designers and organisations are approaching products aimed at Singapore’s growing elderly demographic. Experientia’s ethnographic study, which was commissioned by DesignSingapore Council in a collaboration with […]

25 February 2016

Design as Participation (Beyond User-Centered Design)

In this long essay, published in MIT’s brand new Journal of Design and Science, Kevin Slavin argues that designers of complex adaptive systems are not strictly designing systems themselves. They are, he says, hinting those systems towards anticipated outcomes, from an array of existing interrelated systems. These are designers that do not understand themselves to […]

2 February 2016

Do patients really want to be empowered?

Katherine Benjamin, digital services manager at NHS England, asks some clever questions in this Medium piece: “Digital health services and wearable technologies are meant to empower users to change behaviours and become better informed, more engaged patients. However, to what extent has the rhetoric of empowerment in digital healthcare been diluted to the point that […]

24 January 2016

The grand illusion of empowerment

Financial times journalist/anthropologist Gillian Tett deconstructs the idea that the internet hands power to the people. In fact, she writes, in most countries power remains firmly in the hands of the elite. The bitter — and dangerous — irony of our modern age is that although the internet gives people the impression that they can […]

14 January 2016

Pritzker Prize winner brings communities into the design process

The radical Chilean architect Alejandro Aravena, known for his pioneering social housing projects in Latin America, has been named as the winner of the 2016 Pritzker prize, the highest accolade in architecture. The 48-year-old, who is also the curator of this year’s Venice Architecture Biennale, has made a name for himself over the past decade […]

1 January 2016

Uday Dandavate: “stupidity wrapped in ignorance” underlies Facebook’s Free Basics program

Uday Dandavate, co-founder and CEO of design research company SonicRim, is appalled about Facebook pushing its Free Basics program in India, which he think is driven by “an attitude that represents stupidity wrapped in ignorance”. He just posted this reflection on the newsgroup “anthrodesign“, which I republish here with his permission: I just returned from […]

31 December 2015

Ethno-writing about digital infrastructure

Data & Society is a NYC-based research institute focused on the social and cultural issues arising from data-centric technological development. The institute that was founded by danah boyd, principal researcher and Microsoft Research and frequently featured on this blog, looks like a fantastic place to do research for or simply to be inspired by: The […]

10 December 2015

Sharing City Seoul through the eyes of an urban sociologist

For several years, Shareable has followed, and reported on, Sharing City Seoul, a pioneering project, created by the Seoul Metropolitan Government. With its government-sponsored sharing economy initiatives and community projects, Seoul has become a global leader in the sharing cities movement. Recently, Shareable connected with urban sociologist Monica Bernardi, who recently visited Seoul for her […]

3 December 2015

Can “co-creation” help cities find a new way to solve their problems?

An increasing number of cities are using co-creation platforms to tackle challenging issues like mobility, air quality and urban regeneration too. The Nexthamburg project, for example, was launched in 2009 to source innovative and creative ideas for urban development in Hamburg. Medellín, Columbia, has also developed a platform called Mi Medellín to sound-out citizen solutions […]

8 October 2015

Digital identity ecosystems in the context of Big data and mass surveillance

Research on Digital Identity Ecosystems by Francesca Bria, Gemma Galdon Clavell, Javier Ruiz, José María Zavala, Laura Fitchner, Harry Halpin D-CENT (Decentralised Citizens ENgagement Technologies) 30 June 2015 D-CENT (a European research project on “Decentralised Citizens ENgagement Technologies”) has published a report – now available on the NESTA website – that presents a concrete analysis […]

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