Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
In October 2018, Rockefeller Philanthropy Advisors published Hiding in Plain Sight: Impact Investing in the Creative Economy, a new report from RPA sponsored project Upstart Co-Lab. The report is the first analysis of the tremendous potential that the creative economy offers to impact investors. It…
The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological research in business organizations and business situations of all kinds. The theme of the latest issue – Vol 7, No 2 (2018) – is design anthropology: Design Anthropology: An…
Who can you trust? How Technology Brought Us Together and Why It Might Drive Us Apart by Rachel Botsman Public Affairs November 2017, 336 pages If you can’t trust those in charge, who can you trust? From government to business, banks to media, trust in…
Vincenzo Tiani has written an excellent summary in Wired Italia of the recently published “Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations“, by AI4People, a task force of European experts. With the help of DeepL (also AI), you can find the…
Report: Behavioural Study on Consumers’ Engagement in the Circular Economy London Economics for the European Commission – Consumers Health and Food Executive Agency (CHAFEA) 23 October 2018, 202 pages The objective of this study was to provide policy-relevant insights on consumers’ engagement in the circular…
Uberland: How Algorithms Are Rewriting The Rules Of Work by Alex Rosenblat University of California Press October 2018, 296 pages Silicon Valley technology is transforming the way we work, and Uber is leading the charge. An American startup that promised to deliver entrepreneurship for the…
HSBC bank commissioned Populus and Ipsos MORI to conduct an independent study of more than 12,000 people in 11 countries into global technology perceptions and habits. Our Trust in Technology research (pdf report) explores public opinion about the new technology banks and consumer facing businesses…
George Aye, co-founder and director of innovation at Greater Good Studio and adjunct full professor at the School of the Art Institute of Chicago, argues that for all the talk about being human-centered, one very human factor often gets overlooked – a basic understanding of…
Stuart Candy (@futuryst), an award-winning foresight practitioner, Director of CMU Situation Lab and Associate Professor at Carnegie Mellon School of Design, recently wrote a short intro to Experiential Futures (XF) for designers interested in transition-oriented practice. He adds: “XF is a big topic, so other…
Stories of Capitalism: Inside the role of financial analysts Stefan Leins University of Chicago Press 2018, 224 pages The financial crisis and the recession that followed caught many people off guard, including experts in the financial sector whose jobs involve predicting market fluctuations. Financial analysis…
Just about every automaker in the world is enlisting experts from a variety of fields outside engineering and design to help them develop autonomous vehicles. One of the best known is Nissan’s Melissa Cefkin. Her official title is principal researcher-Human Centered Systems, Nissan Research Center.…
Engagement Lab, an applied research and design lab associated with Emerson College that investigates and creates media and technology to reduce disparities in civic participation, announced via a twitter thread the launch of Making a Smart City Civic, an open toolkit to ensure smart cities…
Challenging The City Scale: Journeys in People-Centred Design Ed. by Cité du Design (Saint-Etienne) and Clear Village (London) Birkhäuser, 2018, 176 pages (free ebook) This 176 pages book is released by the famous international publisher Birkhäuser, and co-edited by Cité du design Saint-Etienne and Clear…
Changing Things: The Future of Objects in a Digital World by Johan Redström and Heather Wiltse Bloomsbury Publishing September 2018, 192 pages In their new book, “Changing Things: The Future of Objects in a Digital World”, assistant professor Heather Wiltse and professor Johan Redström explore…
Ethnography for a data-saturated world Edited by Hannah Knox and Dawn Nafus Manchester University Press October 2018, 296 pages This edited collection aims to reimagine and extend ethnography for a data-saturated world. The book brings together leading scholars in the social sciences who have been…
Recently the psychologist Ralph Hertwig and legal scholar Christoph Engel have published an extensive taxonomy of motives for deliberate ignorance. They identified two sets of motives, in particular, that have a particular relevance to the need for ignorance in the face of AI. The first…
Jim Balsillie, former chairman and co-CEO of Research In Motion, doesn’t mince his words in discussing the new Google-affiliated waterfront development Sidewalk Toronto: What happens with Toronto’s waterfront infrastructure will have profound and permanent impacts on the digital rights and prosperity of all Canadians because…
As part of a new approach to user interfaces, Amy Wilson, Head of Product at SAP SuccessFactors, pulled designers together with behavioral scientists with backgrounds in cultural anthropology. The goal was to help the designers better understand the way most individuals intuitively work. This way,…
A few days ago Experientia attended the Service Design Days in Barcelona. One of the surprise presentations was by Anna Pohlmeyer, who co-directs the Delft Institute for Positive Design. Although the title seemed a bit airy and ephemeral, the talk was anything but. Anna’s approach…
Last week IKEA launched its fifth Life at Home global research report. Every year, the company sets out to understand more about what makes a better life at home by connecting with thousands of people where they live. Ever since the 2016 report, IKEA has…
Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed Transforming the Healthcare Experience Together, the summit aimed to galvanize the Roche community around the future transformation of healthcare…
Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus By Margaret E. Morris MIT Press, November 2018, 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict with smart lights to…
Smarter Homes: How Technology Will Change Your Home Life by Alexandra Deschamps-Sonsino Apress, 2018, 168 pages Examine the history of smart homes, how technology shapes our lives, and ways you can think about the home when developing new products. This book presents the opportunities in…
Artificial Unintelligence: How Computers Misunderstand the World by Meredith Broussard MIT Press, 248 pages April 17, 2018 A guide to understanding the inner workings and outer limits of technology and why we should never assume that computers always get it right. In Artificial Unintelligence, Meredith…
The MyData 2018 conference took place in Helsinki on August 29-31. The core idea behind the MyData movement is that we, you and I, should have an easy way to see where data about us goes, specify who can use it, and alter these decisions…
Leslie K. John, a behavioral scientist at Harvard Business School, is specialized in the psychology of privacy decisions. In this excellent cover story for the Harvard Business Review, she analyzes why people are so bad at making decisions about their private data (“They misunderstand both…
Moments when the experience of a blistering day turns public attention to the expertise of climate scientists brings Hannah Knox, associate professor of anthropology at University College London, to explore some of the thorniest of questions we face in the global, modelled, connected world in…
Made by Humans – The AI Condition by Ellen Broad Melbourne University Publishing July 2018, 277 pages [eBook link] An Australian data expert challenges the idea of AI being better than humans Who is designing AI? A select, narrow group. How is their world view…
Behind the screens of the games we play and digital communities we interact with are psychologists and other behavioral science experts, who are hired to create products that we want to use more and more. Big tech now employs mental health experts to use persuasive…
Reclaiming the Smart City: Personal Data, Trust and the New Commons Why and how city governments are taking a more responsible approach to the collection and use of personal data By Theo Bass, Emma Sutherland, and Tom Symons Monday, 23 July 2018 Nesta UK [pdf…
Datafication and data fiction: Narrating data and narrating with data Paul Dourish, Edgar Gòmez Cruz Big Data & Society Journal Sage Publications, July 4, 2018 Creative Commons Attribution, Non Commercial 4.0 License Data do not speak for themselves. Data must be narrated 0 put…
We are witnessing the emergence of a new phenomenon in health care: self-organizing, online communities of patients, caregivers, clinicians, researchers, academics, and industry, all focused on a particular disease. Patient-led sites that offer support and information are the most well-known. They typically offer a moderated…
We have unwittingly accepted the paradigm that technology comes first, with people relegated to doing the actions that the machines cannot do, writes Don Norman. This requires people to act like machines, ever ready to take over when things go wrong. As a result, we…
In an ideal world, when we are faced with a new health problem, a clinician is available to sit down and address all our questions and anxieties about the condition and its treatment. This ideal is rarely met in the United States health system. More…
“If we want to overcome the systemic issues behind today’s problems, then we need to change the thinking that led to them to begin with, writes Dr. Leyla Acaroglu, award winning designer, UNEP Champion of the Earth, social scientist and entrepreneur. The status quo of…
New York based writer Carrie Neill interviews tech ethnographer Tricia Wang on why the digital age means everyone (even non-researchers) should understand “thick data”. Any modern person who calls themselves an ethnographer or a qualitative researcher needs to be both a people nerd and a…
Lou Downe, Director of Design and Service Standards for the UK Government based at GDS, is concerned that we don’t have discernible professional standards for service design. Instead of talking “about what we’re trying to achieve when we design a service, we’ve defined *how* to…
The UK Government’s Data Ethics Framework guides the design of appropriate data use in government and the wider public sector. This guidance is aimed at anyone working directly or indirectly with data in the public sector, including data practitioners (statisticians, analysts and data scientists), policymakers,…
UX and Service Design for Connected Products by Claire Rowland Digital Catapult, 2018, 36 pages (via IoT.uk) There are a huge variety of applications in IoT spanning connected products and hardware enabled services. Consumer products such as home lighting and heating controllers are growing in…
Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedi 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino…