Can UX be done online? Yes AND No
Frank Spillers of Experience Dynamics reviews key UX activities and deliverables to assess online strategies for maintaining your UX process quality when online is your only option.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Covid-19 storytelling platforms
Two new initiatives - one from the US and one from Utrecht (NL)
Four possible scenarios of how the corona crisis can transform the world
How will the pandemic change the way we live and do business?
In this whitepaper the Zukunftsinstitut describes four possible scenarios of how the corona crisis can transform the world.
Imagining the world after coronavirus, part 2
Here are some more features and articles on what may lie ahead.
AnswerLab’s Guide to Remote Research
The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research.
Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.
Immaginare il mondo dopo il coronavirus
L'idea di un "ritorno alla normalità non sembra più sostenibile. Ci sarà una nuova normalità che per tanti versi è molto diversa dalla vecchia normalità. E le scelte che facciamo ora - in fretta e senza pensarci troppo - avranno un impatto su quel mondo diverso in cui vivremo.
Imagining the world after coronavirus
The idea of a "return to normal" seems no longer tenable. There will be a new normal that is in many ways very different from the old normal. And choices we make now - in a rush and without much thought - will impact that different world we will inhabit.
Doing fieldwork in a pandemic
Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to-face research under new circumstances.
Mass panic unlikely during pandemics
Two articles, one by Matt Simon in Wired and another by Benedict Carey in the New York Times, summarize scientific research that illustrates why mass panic is unlikely in this pandemic situation.
Torino, how are you?
How are we doing in this emergency?
Collecting the answers we will not only know how we are, what has changed in our habits, and what our needs are, but we will also observe how the people close to us are doing in the various neighborhoods and throughout the City of Turin.
Torino, come stai?
Come stiamo in questa emergenza?
Raccogliendo le risposte potremo sapere non solo come stiamo noi, cos'è cambiato
nelle nostre abitudini e quali sono le nostre necessità, ma osserveremo anche come
stanno le persone a noi vicine nel quartiere e in tutta la Città di Torino.
[Book] The Psychology of Pandemics
This book describes the psychological reactions to pandemics, including maladaptive behaviors, emotions, and defensive reactions, and reviews the psychological vulnerability factors that contribute to the spreading of disease and distress.
Why Customer Experience is now job no. 1 for CEOs
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for Knowledge@Wharton by Mark Leiter.
The State of User Research Report 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data gives us an excellent idea of best practices in the field.
Five short papers on online privacy by Carissa Véliz
Carissa Véliz is a philosopher and ethicist who works on digital ethics, practical ethics more generally, political philosophy, and public policy
The ethics of nudging
No "knockdown" objection has appeared to date that should make us reject the nudge approach overall. At the same time, serious ethical concerns have emerged that should guide and inform discussions around whether and which particular nudge policies should be pursued, and, if so, how.
Special issue on digital ethnography
This special issue of the Journal of Digital Social Research collects the confessions of five digital ethnographers laying bare their methodological failures, disciplinary posturing, and ethical dilemmas.
[Book] The Power of Not Thinking
In this book, leading business anthropologist Simon Roberts breaks down the revolutionary idea of embodied knowledge: the information that is unconsciously picked up by our body for use in almost every area of our lives.
Video interviews on the history of design between the Dotcom Crash and the rise of machine intelligence
Transformations in design practice between the Dotcom Crash and the rise of machine intelligence
Why facts don’t change our minds
Humans' biggest advantage over other species is our ability to cooperate.
Post-it note city
A visit to the smart-city-in-progress at Sidewalk Toronto prompts questions about what it means to "participate" in civic design.
The future of digital democracy
The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy
Participo, a new digest on OECD’s work on innovative citizen participation
The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.
Scrutinizing the effects of digital technology on mental health
Does time spent using digital technology and social media have an adverse effect on mental health, especially that of adolescents?
The first of a thousand nights – ToNite project opening event
Presentation event on 14 February in Torino of the European project that aims to improve the liveability of the areas around the river Dora
La prima di mille notti. Evento di inaugurazione progetto ToNite
Evento di presentazione del progetto europeo che intende migliorare la vivibilità delle aree attorno al fiume Dora
Imagining the next decade of behavioral science
The editor in chief of Behavioral Scientist asked 120 behavioral scientists around the world how they imagined the next decade of behavioral science: hopes and fears, predictions and warnings, open questions and big ideas.
A new psych paper on why being extremely online makes you cynical
A new psychology study on how being disrespected leads to increasing cynicism has repercussions for online behavior
Amy Orben: To talk about smartphones affecting the brain is a slippery slope
The psychologist Amy Orben talks about the widespread fear that smartphones are harmful to our wellbeing - and the difficulty of proving it
Experientia supports Interaction 20 conference in Milan
Next week the major Interaction 20 conference will take place at the Zaha Hadid-designed Milano Convention Center (MiCo). Experientia supports this huge conference on a multitude of levels.
Experientia workshop at Interaction 20 conference in Milan
On Tuesday 4 February Experientia will run a half day workshop on netnography and digital ethnography for Interaction 20 participants.
Design thinking in the future of cities: what approach to use for better services?
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
Three narratives that stymie social change and what we can do about it
Nat Kendall-Taylor studied nearly 40 different social issues and the cultural models people use to understand them. He found three cultural models that stymie social change, and three research-based messaging strategies that can help shift them.
A brief history of UX design and its evolution
When you think about user experience design it is a term that we instantly associate with apps and websites. And especially when considering a typical job description of a UX designer, it can trick you into thinking that it's a modern concept.
Designing for digital well-being
Smartphone attachment is so prevalent that the fear of being without a phone has a name: nomophobia, writes Elizabeth Churchill in Interactions. What can be done to manage such unhealthy attachments?
Are smart homes undermining our sense of ‘home’?
CES indicates we're still a far way off seeing technology for the home that genuinely fosters our sense of comfort, wellbeing and community.
The case for … cities that aren’t dystopian surveillance states
We could decide to treat people as sensors, and not as things to be sensed - to observe Kant's injunction that humans should be "treated as an end in themselves and not as a means to something else".
Tricia Wang on why the big data mentality fails – and what to do about it
Tricia Wang of Sudden Compass pokes holes in big data hype, arguing for the course-correcting power of thick data. I share podcast highlights, such as her dismantling of "data-driven" infatuations.
Human-centred policy? Blending “big data” and “thick data” in national policy
How might policymakers better understand citizens' perspectives when designing policy? Put another way, how should we improve and innovate the way policy is made to ensure it becomes more human-centred?