Beyond empathy

Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.

Torino, how are you?

Torino, how are you?
How are we doing in this emergency? Collecting the answers we will not only know how we are, what has changed in our habits, and what our needs are, but we will also observe how the people close to us are doing in the various neighborhoods and throughout the City of Turin.

Torino, come stai?

Torino come stai?
Come stiamo in questa emergenza? Raccogliendo le risposte potremo sapere non solo come stiamo noi, cos'è cambiato nelle nostre abitudini e quali sono le nostre necessità, ma osserveremo anche come stanno le persone a noi vicine nel quartiere e in tutta la Città di Torino.

[Book] The Psychology of Pandemics

The Psychology of Pandemics
This book describes the psychological reactions to pandemics, including maladaptive behaviors, emotions, and defensive reactions, and reviews the psychological vulnerability factors that contribute to the spreading of disease and distress.

The State of User Research Report 2020

The State of User Research 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data gives us an excellent idea of best practices in the field.

The ethics of nudging

Philosophy Compass
No "knockdown" objection has appeared to date that should make us reject the nudge approach overall. At the same time, serious ethical concerns have emerged that should guide and inform discussions around whether and which particular nudge policies should be pursued, and, if so, how.

Designing for digital well-being

Smartphone attachment is so prevalent that the fear of being without a phone has a name: nomophobia, writes Elizabeth Churchill in Interactions. What can be done to manage such unhealthy attachments?