Category Design

Data, Experience design, Socio-cultural change, Sustainability

Mind the gaps: how experience data can help fight climate change

A study by the World Economic Forum, Qualtrics and SAP suggests we are far from reaching a consensus about who is responsible for taking action on climate change and who is trusted to do so
Results suggest 81% of people say businesses are primarily responsible for taking action on climate change, yet only 28% trust businesses’ claims about sustainable practices.

Experientia
14 Feb 2022

Design, Service design

Systemic design toolkit

Free to download systemic design toolkit

Experientia
2 Nov 2021

Design (general), Sustainability

UK Design Council report on systemic design

"System-Shifting Design: An Evolving Practice Explored" explores what ‘next practice’ around systemic design looks like, and how the design system itself might need to change to allow more designers to do things differently.

Experientia
1 Nov 2021

HCD / UXD, UserResearch

UX Theatre, or the rise of UX design without users

UX Theatre is "the application of any sort of design methodology without including a single user in the process, or including users but merely for show."

Experientia
23 Oct 2021

Experientia, Retail, Service design, Socio-cultural change, Sustainability

People Going Full Circle – Free Experientia report

Download free Experientia report on the role of consumer behavior in making food purchasing and product packaging more sustainable.

Experientia
4 Oct 2021

Experientia, Retail, Service design, Socio-cultural change, Sustainability

Le persone che chiudono il cerchio – Rapporto gratuito di Experientia

Rapporto gratuito di Experientia sul ruolo del comportamento dei consumatori nel rendere più sostenibile l’acquisto degli alimenti e il packaging dei prodotti.

Experientia
4 Oct 2021

Behavioral sciences, Devices, Experientia, HCD / UXD, Health, Healthcare, Participation, Service design

Digital for Care – Free Experientia report

Download free Experientia report on key trends and design challenges in home and remote care when patient and caregivers use online platforms and on-body health devices

Experientia
4 Oct 2021

Behavioral sciences, Devices, Experientia, HCD / UXD, Health, Healthcare, Participation, Service design

Digital for Care – Rapporto gratuito di Experientia

Rapporto gratuito su tendenze chiave e sfide di design nell'assistenza a domicilio e a distanza quando il paziente e i caregiver usano piattaforme online e dispositivi per la salute.

Experientia
4 Oct 2021

Behavioral sciences, HCD / UXD, Participation, Public services

The incompatibility of Nudge and Co-Design as tools for policymaking

The use of nudge theory to inform policy interventions in response to COVID-19 has re-opened debates over the politically paternalistic nature of governing by ‘nudges’ and has given momentum to calls to include the more participatory elements of co-design into policymaking

Experientia
22 Jul 2021

Art, Experience design

New Ars Electronica video series on digital humanism

What does it mean on a practical level to become a digital humanist? 'User Manual for Digital Humanists' is a new Ars Electronica video series that focuses on re-evaluating our relationship to the technologies we’ve created and how we use them

Experientia
4 Apr 2021

Finance, Financial services, HCD / UXD

Why insurers need to care more about customers and how to do it in the digital age

COVID-19 has accelerated the digital transformation of insurance companies. If insurers apply the e3 lens when assessing their touchpoints, they can create tailored, engaging and empowering connections with their customers. By building this process into their value propositions, insurers can become much more customer-centric.

Experientia
2 Feb 2021

Design (general)

Online exhibition: Design in an Age of Crisis

The Design In An Age Of Crisis Gallery features submissions to a global open call issued in 2020 by Chatham House and London Design Biennale, inviting radical design thinking from the world’s design community, the public and young people.

Experientia
24 Jan 2021

Service design

The Scottish Approach to Service Design (SAtSD)

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).

Experientia
24 Jan 2021

Book, Design (general)

[Book] How design makes the world

From the airplane armrest to the Facebook “like” button, and everything in between, Berkun shows how design helps or hinders everyone, and offers a new way to think about the world around you.

Experientia
24 Jan 2021

Conference, Service design

Videos online of the SDGC conference 2020

All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).

Experientia
6 Jan 2021

Book, Design (general)

[Book] Design of Supporting Systems for Life in Outer Space

Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.

Experientia
6 Jan 2021

HCD / UXD, UserResearch

The Financial Times’ Gillian Tett on remote user research

From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.

Experientia
31 Dec 2020

Americas, HCD / UXD, Public services, Service design, UserResearch

VA creates US Government’s first-ever employee experience journey map

The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…

Experientia
25 Dec 2020

Australia, HCD / UXD, Public services

Human-Centered Design Playbook by Australia’s Victoria State Government

This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.

Experientia
15 Dec 2020

Conference, Experientia, Interaction design, Italy, Jan-Christoph Zoels, Mark Vanderbeeken, Turin

Experientia speaks at Turin’s Technology Biennial

Experientia's Jan-Christoph Zoels and Mark Vanderbeeken will be part of discussion panels at the upcoming Biennial of Technology in Turin, Italy.

Experientia
22 Oct 2020

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